General Manager

ladybird; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive Pay

Career Growth Opportunities

Employee Discounts on Food and Beve r

Referral Bonus Program

Medical, Dental, and Vision Plans

401(k) Retirement Plan

Supportive and Dynamic Work Enviro n

Job summary

Electric Hospitality, the Atlanta-based restaurant group behind Ladybird Grove & Mess Hall, is seeking a General Manager for Ladybird to lead daily operations, guardrails for guest experience, and sustainable financial results.

You will train and develop the team, manage payroll and scheduling, and collaborate with leadership to uphold safety, quality, and brand standards while driving growth and guest loyalty.

Responsibilities

• Identify, interview, and hire great team members that represent our core values and culture
• Properly train and develop the the team
• Foster an environment of teamwork
• Delegate tasks to a team and provide follow-up/feedback
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during team meetings; recognize positive contributions.
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Administer payroll procedures and ensure employees are paid accurately and on a timely basis
• Ensure team provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Increase comparable sales and deliver budgeted sales each period
• Control of cost of goods, variances, and inventories within the store
• Prepare profit and loss statements
• Create employee schedules that maintain financial responsibility and ensure an exceptional customer experience
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place
• Uphold company safety and sanitation requirements to ensure the health and safety of our guests and team

Job description

About Electric Hospitality:

Electric Hospitality is an innovative, Atlanta-based restaurant group and catering enterprise founded by acclaimed entrepreneur Michael Lennox. Celebrated for award-winning concepts such as Ladybird Grove & Mess Hall, Muchacho, Ranger Station, Electric Events, and the Eastside Swim & Social Club, our mission is to bring joy to our world by creating and sharing Electric Experiences with our guests, teams, and communities. What does this mean? We simply believe that a life well lived is one where you share impossibly good times with others on a regular basis. We are here to create environments for ultimate enjoyment. We create spaces where positive energy and creativity. culture and community intersect.

Join our team and be part of something special!

POSITION SUMMARY:

Set and achieve the highest standard in all areas of restaurant management, including the employee experience, the customer experience, and financial results. The General Manager of Ladybird will oversee the training and development of restaurant employees and effectively address the needs of the customer, the assistant manager, and other employees. He/she assumes complete responsibility for the restaurant and ensures all employees are performing their job responsibilities and are meeting company expectations.

KEY RESPONSIBILITIES:

• Identify, interview, and hire great team members that represent our core values and culture
• Properly train and develop the the team
• Foster an environment of teamwork
• Delegate tasks to a team and provide follow-up/feedback
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during team meetings; recognize positive contributions.
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Administer payroll procedures and ensure employees are paid accurately and on a timely basis
• Ensure team provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Increase comparable sales and deliver budgeted sales each period
• Control of cost of goods, variances, and inventories within the store
• Prepare profit and loss statements
• Create employee schedules that maintain financial responsibility and ensure an exceptional customer experience
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place
• Uphold company safety and sanitation requirements to ensure the health and safety of our guests and team

Essential Physical Functions:

• Ability to stand/walk for 8-10 hours per day.
• Must be able to lift and carry up to 30 lbs.
• Will frequently stand, walk, reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music and customer traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, and soy.
• Report to work in a complete required uniform.
• Maintain a well-manicured appearance and persona that reflect the restaurant's image.
• Meet personal schedule requirements punctually.
• Be courteous, friendly, and pleasant.

Benefits:

• Competitive Pay
• Career Growth Opportunities
• Employee Discounts on Food and Beverages
• Referral Bonus Program
• Medical, Dental, and Vision Plans
• 401(k) Retirement Plan
• Supportive and Dynamic Work Environment