General Manager

Ladybird Grove & Mess Hall; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Employee Discounts on Food and Beverages

Job summary

An innovative Atlanta-based restaurant is seeking a General Manager to oversee all aspects of restaurant management. The role includes training and developing staff, ensuring high customer satisfaction, and managing financial results. Ideal candidates will have experience in restaurant operations, excellent leadership skills, and the ability to foster a collaborative team environment. Competitive pay and employee discounts are offered. Apply now to join this dynamic team!

Qualifications

• Experience in restaurant management and operations.
• Strong communication skills for team and customer interaction.
• Ability to delegate and manage a team effectively.

Responsibilities

• Oversee training and development of restaurant staff.
• Ensure effective customer service and satisfaction.
• Manage financial results and payroll procedures.

Skills

Team Leadership

Customer Service

Conflict Resolution

Job description

Electric Hospitality is an innovative, Atlanta-based restaurant group and catering enterprise founded by acclaimed entrepreneur Michael Lennox. Celebrated for award-winning concepts such as Ladybird Grove & Mess Hall, Muchacho, Ranger Station, Electric Events, and the Eastside Swim & Social Club, our mission is t o bring joy to our world by creating and sharing Electric Experiences with our guests, teams, and communities. What does this mean? We simply believe that a life well lived is one where you share impossibly good times with others on a regular basis. We are here to create environments for ultimate enjoyment. We create spaces where positive energy and creativity. culture and community intersect.

POSITION SUMMARY

Set and achieve the highest standard in all areas of restaurant management, including the employee experience, the customer experience, and financial results. The General Manager of Ladybird will oversee the training and development of restaurant employees and effectively address the needs of the customer, the assistant manager, and other employees. He/she assumes complete responsibility for the restaurant and ensures all employees are performing their job responsibilities and are meeting company expectations.

KEY RESPONSIBILITIES

• Identify, interview, and hire great team members that represent our core values and culture
• Properly train and develop the team
• Foster an environment of teamwork
• Delegate tasks to a team and provide follow-up/feedback
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during team meetings; recognize positive contributions.
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Administer payroll procedures and ensure employees are paid accurately and on a timely basis
• Ensure team provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Increase comparable sales and deliver budgeted sales each period
• Control of cost of goods, variances, and inventories within the store
• Prepare profit and loss statements
• Create employee schedules that maintain financial responsibility and ensure an exceptional customer experience
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place
• Uphold company safety and sanitation requirements to ensure the health and safety of our guests and team

Essential Physical Functions

• Ability to stand/walk for 8-10 hours per day.
• Must be able to lift and carry up to 30 lbs.
• Will frequently stand, walk, reach, feel, bend, stoop, carry, finely manipulate, and key in data.
• Must be able to work in both warm and cool environments, indoors and outdoors.
• Must be able to tolerate higher levels of noise from music and customer traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, and soy.
• Report to work in a complete required uniform.
• Maintain a well-manicured appearance and persona that reflect the restaurant's image.
• Meet personal schedule requirements punctually.
• Be courteous, friendly, and pleasant.
• Competitive Pay
• Employee Discounts on Food and Beverages