General Manager

Torrey Holistics; Anchorage (AK); On-site; USD 120,000 - 180,000; Full time

Job summary

The General Manager at Torrey Holistics will oversee all operational aspects of airport activities, coordinating ground handling, passenger services, maintenance, and security to ensure safety and efficiency.

You will liaise with airlines, airport authorities, and government agencies to ensure regulatory compliance, drive financial performance, lead a diverse team, and champion safety, reliability, and customer satisfaction in a fast-paced environment.

Qualifications

• 18 years of age or older.
• 3+ years of experience in airport or aviation management, including leadership roles.
• Pass a background check and drug screen.
• Strong understanding of aviation regulations, operational safety, and security protocols.
• Must be legally authorized to work in the country of employment.

Responsibilities

• Oversee all operational aspects of the company, including ground handling, customer service, and maintenance.
• Develop and implement strategic plans to enhance operational efficiency and customer satisfaction.
• Manage and lead a diverse team of department heads and supervisors.
• Liaise with airlines, airport authorities, and regulatory bodies to ensure compliance and effective collaboration.
• Drive business growth through innovative service offerings and strategic partnerships.
• Oversee financial management, including budgeting, forecasting, and financial reporting.
• Ensure adherence to industry regulations and safety standards across all operations.

Skills

Leadership

Strategic planning

Financial management

Regulatory compliance

Communication

Team leadership

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

The General Manager is pivotal in overseeing the airport's overall operations and management. This position involves strategic planning and coordination of various departments, including ground handling, passenger services, maintenance, and security, to ensure efficient and safe airport operations. You are responsible for liaising with airline partners, regulatory bodies, and government agencies, ensuring compliance with aviation regulations and standards. You will also focus on financial management, business development, and customer satisfaction to enhance the airport's reputation and profitability.RESPONSIBILITIESOversee all operational aspects of the company, including ground handling, customer service, and maintenanceDevelop and implement strategic plans to enhance operational efficiency and customer satisfactionManage and lead a diverse team of department heads and supervisorsMonitor operational performance against key performance indicators and objectivesLiaise with airlines, airport authorities, and regulatory bodies to ensure compliance and effective collaborationDrive business growth through innovative service offerings and strategic partnershipsOversee financial management, including budgeting, forecasting, and financial reportingEnsure adherence to industry regulations and safety standards across all operationsHandle crisis management and emergency response planningFoster a company culture focused on safety, quality service, and continuous improvementManage customer relations and address escalated customer service issuesDirect human resources activities, including recruitment, training, and performance managementStay informed of industry trends, advancements, and competitive landscapeRepresent the company in industry events, conferences, and public forumsLead initiatives to enhance sustainability and environmental responsibility in operationsPerform any additional duties as assigned by managementQUALIFICATIONS18 years of age or olderMust be legally authorized to work in the country of employment.3+ years of experience in airport or aviation management, including leadership rolesPass a background check and drug screenStrong understanding of aviation regulations, operational safety, and security protocolsProven track record in strategic planning, financial management, and team leadershipIntermediate/Highly proficient Word, Excel, PowerPoint, OutlookCommunicate effectively in English (reading, writing, speaking)Must hold a valid driver's license.Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessaryEffectively communicate with colleagues and clients, both in-person and through electronic meansEligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).Must be flexible to work extended hours on occasion to support our field operationsTo perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:Ability to lift up to 25 poundsPosition is generally sedentary, sitting for long periods of timeProlonged standing and walking in an indoor/outdoor environment as applicableExposure to moderate and at times high noise levelsExposure to outdoor elementsBe able to hear and respond to the spoken voice and to audible alarmsTasks may involve repetitive motions of the arms, wrists, hands and/or fingersSpecific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)