Operations Manager

FlexTek; Cleveland (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

FlexTek is seeking an Operations Manager to oversee field operations, lead the operations team, and coordinate with airlines and airport authorities to implement operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies in close collaboration with senior leadership.

Continuous analysis and improvement of operations will drive efficiency and service quality.

Qualifications

• 5+ years leadership/operational experience.
• Airport operations knowledge and regulatory requirements.
• Able to work in office onsite Monday-Friday.
• Must pass a background check and drug screen.
• Travel >75% between airport stations and for meetings.

Responsibilities

• Manage delivery of services for customer airlines and airports.
• Ensure safety and security policies meet applicable standards.
• Liaise with airline station managers, airport ops managers, handling agents, and officials.
• Lead local Recruiting and Staffing initiatives to meet service levels.
• Monitor performance and take corrective actions.
• Collaborate with senior leadership on gaps, irregularities, and audits.
• Guide and mentor the local team.
• Investigate and report accidents, incidents, and irregularities.

Skills

Leadership

Operations management

Project management

English communication

Regulatory knowledge

Safety awareness

Travel readiness

Job description

The Operations Manager is responsible for overseeing all aspects of field operations, including leading the operations team, coordinating with airlines and airport authorities, and ensuring the implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies and disruptions in close collaboration with senior leadership. Continuous analysis and improvement of operational processes to increase overall efficiency.

RESPONSIBILITIES

• Manage the delivery of services for customer airlines and airports in accordance with the contract and within the agreed budget level
• Ensure safety and security policies and procedures are in accordance with all applicable standards set
• Liaise with airline station managers, airport operations managers, handling agents, Customs, Immigration and Security officials, and other airport stakeholders
• Manage local Recruiting and Staffing initiatives, following recruiting and hiring policies and procedures and ensuring staffing levels are maintained to meet internal/external service level/quality assurance standards
• Monitor performance and take action to correct any shortfalls
• Collaborate with Senior leadership operational gaps, irregularities and audits
• Guide and mentor the local team
• Investigate and report all accidents, incidents, and irregularities, including work-related accidents/incidents, passenger incidents involving PrimeFlight employees and property and/or aircraft damage
• Ensure compliance with all local, state, and federal regulations and laws as well as required security measures
• Promote and support workplace diversity initiatives
• Assist and/or lead startup operations across all lines of business
• The ability to backfill open leadership positions during times of vacancy
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Ability to work in office, onsite, Monday-Friday
• 5 years of Leadership/Operational experience
• Established leader in managing large teams
• Project Management experience is a plus
• In-depth knowledge of airport operational procedures and regulatory requirements
• Strong leadership and team management skills
• Must have a valid state-issued driver’s license with an acceptable driving record
• Communicate effectively in English (reading, writing, speaking)
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Travel requirement >75% travel between airport stations and for meetings
• Must be flexible to work extended hours on occasion to support our field operations

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to crawl and crouch, at times, in confined tight spaces
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Leadership/ Operational: 5 years (Required)