General Maintenance Engineer

Hyatt Hotels Corporation; Austin (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) plan

Paid time off (PTO)

Job summary

Hyatt Hotels Corporation is seeking a General Maintenance Engineer for Hyatt properties in Austin, TX. The role focuses on shift coverage with strong troubleshooting across hotel and apartment maintenance, including guest rooms, meeting spaces and back-of-house areas such as HVAC, electrical and plumbing.

The position emphasizes customer-facing responsibilities and making ready vacated apartments, with opportunities to contribute to a premium guest experience at Hyatt's properties in the area.

Qualifications

• One year building maintenance experience required; hotel experience preferred.
• Strong customer-service skills and guest-facing handling.
• Knowledge of guest rooms, meeting spaces, front of house and back of house areas (HVAC, electrical, plumbing).

Responsibilities

• Maintain guest rooms, meeting spaces, front of house areas and back-of-house spaces.
• Diagnose and repair building systems and equipment.
• Ensure vacated apartments are restored to make-ready and perform repairs as needed.
• Provide strong customer service in front-of-house guest interactions.

Skills

Troubleshooting skills

Customer service

Hotel maintenance experience

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

The General Maintenance Engineer will be responsible for shift coverage and therefore must possess strong trouble-shooting skills in all areas of maintenance on the hotel side and the apartment side.

This includes but is not limited to:

· Knowledge of maintenance in guest rooms, meeting space, and front of the house areas, as well as back of house areas including kitchen, laundry, electrical, mechanical and HVAC systems.

· E nsure that all vacated apartments in the Sienna residences are thoroughly restored to "make ready" status and diagnose problems and make repairs in areas such as dry walling, painting, electrical, plumbing, pool, carpentry, and appliance repair .

· A strong working knowledge of all major building management systems (BMS) and mechanical systems.

· Strong customer services skills, as you will also manage front of house/guest facing situations.

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant + bar concepts by Land & Sea Department which are also open to the public, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.

The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by The Diner Bar + The Grey Market, a street-side concept serving daily fare for locals, residents, and guests alike and helmed by award-winning Chef Mashama Bailey. This mixed-use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• A minimum of one year building maintenance experience is required, with hotel experience preferred.

Good customer skills are also required.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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