General Liability Intake & Triage Supervisor

Triton Claim Management, LLC; Florida; On-site; USD 80,000 - 110,000; Full time

Job summary

Triton Claim Management, LLC is seeking a General Liability Intake & Triage Supervisor in Lake Worth, FL. This full-time professional role oversees the claims intake/triage team and ensures accurate setup, routing, and timely processing of incoming claims.

The candidate will lead coaching, training, and performance management while supporting recruitment and onboarding. Strong knowledge of general liability and client SLAs is required.

Qualifications

• Experience supervising a claims intake/triage team.
• Strong leadership with coaching and performance feedback.
• Solid knowledge of General Liability claims processes and investigations.
• Experience with SLAs and client service requirements.
• Proficient in MS Office and claims management systems.

Responsibilities

• Supervise, mentor, and support Claims Intake and Triage team members.
• Provide ongoing coaching, performance feedback, and professional development opportunities.
• Assist in recruiting, interviewing, onboarding, and training new employees.
• Establish performance expectations and promote accountability, collaboration, and customer service.
• Conduct regular team meetings and one-on-one coaching to drive engagement and performance.
• Oversee intake accuracy, classification, and assignment of claims.
• Review information to ensure proper routing per client requirements and jurisdiction.

Skills

Leadership

Team Development

General Liability Claims

Intake & Triage

Quality Assurance

Process Improvement

Decision Making

Operations Planning

Regulatory Compliance

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

General Liability Intake & Triage Supervisor

FullTime Professional FL, Lake Worth, FL, US

2 days ago Requisition ID: 1032

Salary Range: $80,000.00 To $110,000.00 Annually

Key Responsibilities

• Supervise, mentor, and support Claims Intake and Triage team members.
• Provide ongoing coaching, performance feedback, and professional development opportunities.
• Assist in recruiting, interviewing, onboarding, and training new employees.
• Establish performance expectations and promote a culture of accountability, collaboration, and customer service.
• Conduct regular team meetings and one-on-one coaching sessions to drive engagement and performance.

Intake & Triage Oversight

• Ensure accurate and timely intake, setup, classification, and assignment of incoming claims.
• Review claim information to ensure appropriate routing based on client requirements, jurisdiction, severity, and claim type.
• Oversee workload distribution and prioritization to meet service level agreements (SLAs).
• Assist with complex, high-exposure, or escalated claim intake scenarios.
• Utilize General Liability claims knowledge to support proper claim categorization and assignment decisions.

Quality & Compliance

• Monitor accuracy and consistency of claim setup and triage activities.
• Ensure adherence to regulatory requirements, client service instructions, carrier guidelines, and company policies.
• Perform quality reviews and provide feedback to improve accuracy and efficiency.
• Support internal audits, client audits, and quality assurance initiatives.
• Identify trends and opportunities to reduce errors and improve performance.

Qualifications

Required Qualifications

• Minimum 1-3 years of hands-on General Liability claims handling experience required.
• Strong understanding of General Liability claim investigation, coverage concepts, liability assessment, and claim management principles.
• Experience working within a TPA, insurance carrier, or self-insured claims environment.
• Demonstrated knowledge of claims workflows, claim assignment practices, and intake operations.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with claims management systems and Microsoft Office applications.

Preferred Qualifications

• 1-3 years of supervisory, team lead, or leadership experience.
• Multi-line claims experience, including Auto Liability, General Liability, Property, or Workers' Compensation.
• Experience managing service-level metrics and operational reporting.
• Prior experience supporting client-facing operations and service delivery.

Core Competencies

• Leadership & Team Development
• General Liability Claims Expertise
• Intake & Triage Operations
• Quality Assurance
• Process Improvement
• Decision-Making & Problem Solving
• Operational Planning & Execution
• Regulatory Compliance

Physical & Work Environment

• Ability to work in a standard office or remote work environment.
• Prolonged periods of sitting and computer use.
• Occasional extended hours may be required to meet operational or client needs.

Why Join Us?

At our organization, we are committed to delivering exceptional claims service while fostering a collaborative and supportive work environment. The Claims Intake & Triage Supervisor plays a critical role in ensuring claims are properly established and routed from the very beginning, setting the foundation for outstanding claim outcomes and client satisfaction.