General Liability Claims Specialist I (Dedicated Account)

Zurich North America; Rocky Hill (CT); Hybrid; USD 50,000 - 81,000; Full time

Job summary

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) files within our dedicated team for one of our largest customers. The role supports a hybrid work model across Rocky Hill, CT and other U.S.

locations, delivering customer-centric claims service. With 2+ years in Claims or Insurance and a strong knowledge of regulations and products, you’ll manage claims with a focus on thorough investigation, timely resolution, and collaboration with

Qualifications

• Bachelor’s degree or relevant Zurich credential with 2+ years of claims or insurance experience.
• Strong knowledge of insurance regulations, markets, and products.
• Microsoft Office proficiency and ability to document and communicate clearly.

Responsibilities

• Handle multi-party CGL claims of low to moderate exposure within limits of authority.
• Follow established protocols to ensure efficient, effective claims handling.
• Collaborate with team in a hybrid work environment to deliver customer-centric service.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Time management

Team collaboration

Cross-functional relationships

Negotiation strategy

Insurance knowledge

Education

Bachelor's degree

Zurich Certification/Apprentice

High School diploma + experience

Tools

Microsoft Office

Job description

Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) files within our dedicated team for one of our largest customers! This exciting opportunity is available in one of the following locations: Rocky Hill, CT, Schaumburg, IL, Maitland, FL, Addison, TX or Atlanta, GA.

With moderate direction, this position handles multi-party CGL claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice, including an associate degree and 2 or more years of experience in Claims or Insurance area OR
• Completion of Zurich Claims Training Program and 1 or more years of experience in the Claims or Insurance area OR
• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Microsoft Office experience

Preferred Qualifications:

• 3+ years of experience handling Commercial General Liability claims including comprehensive investigation, coverage analysis, liability determination, and claim resolution
• 3+ years of experience handling Property Damage and Bodily Injury claims
• Carrier-side claims experience, with a strong understanding of insurance
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem-solving skills
• Solid time management, prioritization, and multi-tasking skills
• Experience collaborating in a team environment and building cross functional working relationships
• Ability to determine the scope and low to moderate complex claims
  • Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of low to moderately complex claims.
  • Ability to develop and execute a negotiation strategy and plan for resolution.
• Ability to identify subtleties in customer/client and/or business partner interactions.
• Ability to present information necessary to propose a claim resolution to stakeholders.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Location(s): AM - Rocky Hill, AM - Addison, AM - Atlanta, AM - Maitland, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No