General Liability Claims Specialist I

Zurich North America; Dallas (TX); Hybrid; USD 50,000 - 81,000; Full time

Job summary

Zurich North America is seeking a General Liability Claims Specialist to handle non-litigated GL claims with guidance and collaboration. The hybrid model allows work from preferred locations with expected in-office collaboration as needed.

The role emphasizes policy interpretation, coverage analysis, and customer-centric claims handling. The position requires a degree or equivalent claims experience or Zurich training, plus an adjuster license and MS Office proficiency.

Qualifications

• Bachelor’s Degree or 2+ years in Claims Handling or Insurance; OR
• Zurich Claims Training Program with 2+ years in Claims or Insurance; OR
• Zurich Certified Insurance Apprentice with Associate Degree and 2+ years in Claims or Insurance; OR
• High School Diploma and 4+ years in Claims Handling or Insurance.

Responsibilities

• Handle non-litigated GL claims of low to moderate exposure and complexity.
• Manage a caseload within authority limits from start to finish with coaching.
• Collaborate with customers, vendors, suppliers, and brokers for quality claims experience.
• Learn and apply established protocols and industry best practices in claims handling.

Skills

Adjuster license

Microsoft Office

Insurance regulations knowledge

Communication skills

Education

Bachelor’s Degree

Zurich Claims Training Program

Associate Degree (as part of program)

High School Diploma or equivalent

Tools

Microsoft Office

Job description

At Zurich North America Claims we acknowledge that work life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

The candidate selected for this opportunity should be able to report into one of the following North American Claims offices: Atlanta, GA; Dallas, TX; Omaha, NE; Overland Park, KS; Parsippany, NJ; Rocky Hill, CT; or Schaumburg, IL.

About the Role

Zurich is currently seeking an individual interested in developing their career with our General Liability team. As a General Liability (GL) Claims Specialist, you will work with a diverse team of claims professionals. This environment will support your development as you enhance your technical skills in GL policy interpretation and coverage analysis to effectively resolve claims.

Key Responsibilities

• Handle non-litigated GL claims of low to moderate exposure and complexity, such as slip/trip and falls, product liability, and other third-party injuries resulting from premises liability exposures.
• Manage a caseload within specified authority limits from beginning to end with coaching and supervision.
• Collaborate and develop partnerships with internal and external points of contact, including customers, vendors, suppliers, and brokers, to provide quality claims experience.
• Learn and develop knowledge of established protocols and industry best practices to ensure efficient, effective, and customer-centric claims handling.

Basic Qualifications

• Bachelor’s Degree and 2 or more years of experience in Claims Handling or Insurance; OR
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in Claims Handling or Insurance; OR
• High School Diploma or Equivalent and 4 or more years of experience in Claims Handling or Insurance.

Additional Requirements

• Must obtain and maintain required adjuster license(s).
• Proficiency in Microsoft Office.
• Knowledge of insurance regulations, markets, and products.

Preferred Qualifications

• General liability claims handling experience.
• Active adjuster's license.
• Experience collaborating across work groups.
• Ability to develop and maintain strong relationships.
• Understanding of the claims adjustment process and ability to determine scope/exposure for losses.
• Knowledge of vendor utilization and litigation strategy development.
• Financial and actuarial/reserving concepts comprehension.
• Familiarity with negotiation strategies and alternative approaches.
• Strong organizational and time management skills.
• Customer service experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply - your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed salary range for this position is $49,500.00 - $81,000.00, with short-term incentive bonus eligibility set at 10%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment - so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Location(s): AM - Dallas, AM - Atlanta, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Rocky Hill, AM - Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No