General Clerk II

ServiceSource; Baltimore (MD); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health coverage

Disability insurance

403(b) retirement plan matching

Flexible Spending Accounts

Wellness program

Tuition assistance

Paid time off

Job summary

ServiceSource in Baltimore, MD, is seeking a General Clerk to support mailroom operations, including mail processing, sorting, and postage administration. The role requires basic computer skills, attention to detail, and adherence to organizational safety and mail-handling procedures.

Applicants with experience in mailrooms and familiarity with USPS regulations are encouraged to apply. This full-time position offers a stable schedule in a nonprofit setting within the AbilityOne program.

Qualifications

• High School Diploma or GED required.
• Experience operating mailroom machines desired.
• Knowledge of US Postal regulations preferred.

Responsibilities

• Perform mail processing and distribution tasks.
• Sort and collate mail for distribution and dispatch outgoing mail.
• Maintain postage records and update filing and database systems.
• Handle routine mailroom operations with minimal supervision.
• Follow safety and security procedures for mail handling.

Skills

Mail processing

Microsoft Office

US Postal regs

Data entry

Education

High School Diploma or GED

Tools

Mail tracking system

Job description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

Salary/Hourly Rate:$19.10

Job Description

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to the supervisor. Possesses solid working knowledge of subject matter. Handles moderately complex issues and problems and refers more complex issues to higher level staff.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Performs tasks associated with mail processing and distribution.
• Sorts and collates incoming mail for distribution and dispatches outgoing mail.
• Places mail in proper buckets/tubs for dissemination.
• Receives outgoing mail and applies correct postage.
• Maintains postage records and updates filing, inventory, mailing and database systems.

Additional Responsibilities

• Perform x-ray scan using an x-ray machine to scan all mail and packages for security of customers if required by contract. If required at site, pull bags to be sent at the end of the day.
• Follow HAZMAT procedures for handling potentially hazardous mail.
• Process unidentifiable mail by opening and reading mail so appropriate distribution can be completed.
• Process machinable mail (folding, inserting, sealing, and opening) as needed.
• Perform other job related duties as assigned.

Qualifications: Education, Experience, and Certification(s)

• High School Diploma, or General Educational Development (GED) required.
• Experience in operating various mailroom machines required.
• One-year experience in work related field preferred.
• Prior experience working in a mail center preferred.
• Knowledge of US Postal regulations in the process of dealing with incoming, outgoing, certified, registered, insured, and express mail preferred.

Knowledge, Skills, And Abilities

• Ability to perform routine tasks on special class mail as well as routine and repetitive tasks for long periods with minimum supervision.
• Must be able to stand, reach, and walk for long periods of time.
• Ability to make minor decisions regarding mail issues/questions.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Good reading and writing skills.
• Ability to add and subtract two-digit numbers, multiply, and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Basic ability to operate a computer using Microsoft Office software and accountable mail tracking system. Basic typing skills.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms. The employee is frequently required to walk or sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class.

We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.