General Cleaning Supervisor

UKG; Knoxville (TN); On-site; USD 20,000 - 29,000; Full time

Job summary

UKG is seeking a General Cleaning Supervisor for the Pellissippi State campus, working the evening shift to direct cleaners, coordinate coverage, verify service quality, and maintain records.

The role involves performing cleaning duties as needed, enforcing safety and campus requirements, and communicating operational issues to the Knoxville Operations Manager; pay is $18.00 per hour with a Monday–Friday 6:00 pm–11:00 pm schedule.

Qualifications

• Must be able to communicate in English and follow directions from supervisors.

Responsibilities

• Direct cleaners and coordinate shift coverage to ensure full site coverage.
• Verify service quality and maintain required records and reports.
• Enforce safety rules and campus requirements and communicate issues to management.
• Perform cleaning duties as needed to support contract performance at the campus.
• Inspect completed work against schedules and quality standards and address deficiencies.
• Provide hands-on training and coaching on routes, procedures, and safety.
• Monitor staff appearance, punctuality, and adherence to campus policies and report concerns.

Skills

English communication

Leadership

Punctuality

Safety awareness

Job description

The General Cleaning Supervisor is a working evening supervisor responsible for directing assigned cleaners, coordinating shift coverage, verifying service quality, maintaining required records, enforcing safety and campus requirements, and communicating operational issues. The position also performs cleaning duties as necessary while supporting consistent contract performance at the assigned Pellissippi State campus.

Pay Rate:$18.00 per hour

Schedule:Monday - Friday, 6:00 pm - 11:00 pm

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Perform cleaning duties as needed while ensuring all assigned buildings, areas, and required service frequencies are covered.
• Clean common areas, entrances, lobbies, corridors, hallways, lounges, conference rooms, vending areas, classrooms, laboratories, libraries, office areas, restrooms, and other assigned spaces.
• Sweep, damp mop, vacuum, spot clean spills and stains, remove gum or food residue, clean entrance glass and interior glass, dust surfaces, clean handrails, water fountains, elevators, and other high-touch surfaces.
• Clean and disinfect restrooms, including floors, sinks, faucets, counters, toilets, handles, rails, stalls, fixtures, walls, mirrors, dispensers, vents, and assigned locker‑room areas.
• Empty trash, replace liners, remove waste from buildings daily, transport it to designated dumpsters.
• Assign routes, tasks, priorities, and special instructions; monitor progress and adjust work assignments based on operational needs.
• Support special events, semester‑break cleaning, weekend coverage, emergency cleaning, and other assigned campus needs.
• Inspect completed work against contract schedules, written procedures, and quality standards; document deficiencies and direct corrective cleaning before the end of the shift when possible.
• Provide hands‑on orientation, training, coaching, and reinforcement on routes, cleaning procedures, equipment use, chemical handling, PPE, security, building access, and campus conduct requirements.
• Monitor employee appearance, punctuality, professionalism, and adherence to campus requirements; promptly report performance or conduct concerns to Knoxville Operations Manager.
• Communicate client requests, complaints, service issues, and urgent needs to the Knoxville Operations Manager and assist with timely corrective action.
• Notify management promptly of absences, uncovered shifts, staffing shortages, incidents, safety concerns, equipment failures, supply shortages, property damage, and security issues.
• Support required performance inspections and provide accurate information regarding staff knowledge, performance, appearance, conduct, cleaning concerns, and corrective actions.
• Follow all company and campus safety, security, conduct, and reporting expectations while performing assigned work.
• Use assigned keys, access credentials, equipment, and campus property responsibly and in accordance with training and site procedures.
• Maintain professional conduct while on campus and interact appropriately with students, faculty, staff, visitors, and client representatives.
• Promptly report injuries, unsafe conditions, damage, security concerns, supply shortages, equipment issues, service deficiencies, and incomplete work to the supervisor.
• Use only approved and properly labeled cleaning products; follow Safety Data Sheets, PPE requirements, equipment instructions, and applicable company and campus procedures.
• Maintain written procedures and site instructions in an accessible, current, and orderly manner for review by the Janitorial Services Coordinator.
• Serve as the on‑site escalation point during the evening shift and promptly contact the Knoxville Operations Manager or designated backup for emergencies or issues requiring management response.

Required Skills and Abilities

• Must be able to communicate in the English language and follow directions from Institution staff and Premiere supervisors.
• Ability to read and follow assigned routes, written procedures, safety information, labels, schedules, checklists, and site‑specific instructions.
• Dependability, punctuality, attention to detail, and ability to complete assigned work within the scheduled shift.
• Professional, courteous communication with students, faculty, staff, visitors, and client representatives in an occupied educational environment.
• Ability to work independently and cooperatively, respond to changing priorities, and promptly report service, safety, security, equipment, and facility concerns.
• Ability to use cleaning tools, chemicals, supplies, and commercial‑grade equipment safely and according to training and manufacturer instructions.
• Ability to organize work, communicate assignments, maintain required records, inspect work, coach employees, and elevate? (typo?) staffing or performance concerns promptly.

We are an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or practice in the investigation of any complaint, or otherwise oppose discrimination.

Qualifications

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Experience

Required

1 year:

Commercial Cleaning

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.