General Cleaner/Breakfast Attendant

Regency Hotel Management, Inc.; Sioux Falls (SD); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated and reliable individual to join their team as a Housekeeping Attendant. In this role, you will be responsible for maintaining the cleanliness and order of public areas, ensuring guest satisfaction during breakfast service, and upholding the highest standards of hospitality. The ideal candidate will possess strong communication and interpersonal skills, be a team player, and demonstrate a commitment to excellence. This is a fantastic opportunity to be part of a supportive environment where your contributions will make a significant impact on guest experiences.

Qualifications

• Must possess job knowledge and skills to perform essential functions.
• Experience in cleaning and food preparation preferred.

Responsibilities

• Maintain cleanliness of hotel public areas and respond to guest requests.
• Sweep, scrub, and clean all surfaces, including restrooms.

Skills

Cleaning experience

Communication skills

Interpersonal skills

Reliability

Basic English comprehension

Tools

Vacuum

Job description

Position Overview:

Position is 30+hours and the position avaible is Tuesday through Saturday, with Sunday and Monday off. Department is staffed with 2 people daily. Very early shifts from 5am-1pm.

Maintain all exterior and interior public areas of the hotel in orderly and clean condition, free of rubbish and debris, to meet the hotel’s standards of quality. Prepare and stock all breakfast items and mingling around the guests to assure satisfaction. Full clean up and dishes done after breakfast hours are over.Assist with guest service requests, as needed.

Essential Functions:

• Maintain all exterior and interior public areas of the hotel; continental breakfast, meeting areas, front desk area, restrooms, lobby, all entrances, hallways, stairways, elevator, and vending areas.

• Respond to guest requests, in a prompt and efficient manner, for cleaning or other service as needed throughout the hotel.

Workplace Attitude, Behavior:

Uphold and abide by the policies in the Associate Handbook, for your position. Follow these policies, rules and regulations for the safe and effective overall operation. Must have commitment to company values.

Be a good role model and actively seek opportunities to help maintain a positive, respectful and “harassment free” work environment.

Display a professional attitude, demeanor, conduct and cooperation effort toward guests, peers and management. Be an excellent team player with all departments of the hotel.

Regular attendance, in conformance with the schedule, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel operation. Please see your department or scheduling manager.

Work schedule prescribed by the Executive Housekeeper. Work overtime when requested and approved.

You, and your team, must accept a role as an ambassador of the property for our guests. You make a major impression upon our guests regarding their stay at our property. Model the right behavior by doing the right thing for our guests.

Professionally represent the hotel and property when interacting with guests from the community and industry organizations.

Proper uniform is required and maintaining a neat, clean and well-groomed appearance per policy. Must comply with department appearance guidelines.

Attendance, at all scheduled training sessions and meetings, is required.

Channel guest comments, or unsatisfactory reports, to the Manager on duty.

Communicate shift/daily operations information, business needs, repair and equipment needs to Management Team

Notify your supervisor, within 24 hours, in the event you may have been injured on the job. Fill out all injury forms required.

Job Responsibilities:

Sweep, scrub, polish, vacuum, buff, wax, spot clean all floor surfaces, stairs, baseboards, walls, elevators and entrances.

Clean restrooms; scrub toilets, sinks, walls and floors, keeping all bathroom items stocked in all public bathrooms.

Dust and wipe clean furniture, pictures, ledges, window sills, vents, lights and other fixtures.

Empty trashcans and pick up trash and debris from all areas of the hotel, taking them to the dumpster area as needed.

Comply with hotel, insurance company and OSHA standards.

Maintain, in neat and clean condition, work areas, storage closets and all equipment such as vacuums and carts.

Report all maintenance items, as needed.

Keep immediate supervisor promptly and fully informed of all problems, or unusual matters of significance. Bring these items to his/her attention to allow prompt corrective action, when appropriate.

Report all suspicious persons, actions, or hazardous conditions.

All other duties as assigned.

Qualification Standards:

The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.

Experience: Cleaning experience preferred, along with the preparation of the hot breakfast items and coffee served daily.

Specific job knowledge, skills and abilities:

• Communicate effectively with other employees and guests.
• Follow instructions and perform job functions in a timely manner and providing the completed duty sheets daily as required.
• Basic ability of speaking, writing and understanding English to comprehend chemical labels for safety concerns.
• must be reliable and honest
• Possess interpersonal skills including a friendly, outgoing personality.
• Good communication skills.
• Exercise good judgment under unusual circumstances
• Knowledge of stain removal, cleaning procedures, chemical agents.

Physical Requirements:

• Most work performed indoors. Temperature is moderately warm.
• Unload and distribute food and paper supply deliveries
• Must be able to stand for long periods at a time
• Extend arms above head or below waist.
• Able to operate vaccuum on staircases and hallways.

Appearance Guidelines:

Hotel Department uniform is required, also must maintain a neat, clean and well-groomed appearance.