General Aviation Manager

City of Springfield, Missouri; Springfield (MO); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

No-cost employee health insurance

Pension via LAGERS

457(b) with employer match

Annual performance increases

Generous leave time

Job summary

The City of Springfield is seeking a General Aviation Manager to lead the day-to-day operations at the General Aviation complex, ensuring exceptional customer service, safe operations, and sound financial management at Springfield-Branson National Airport.

You will supervise staff, coordinate line service, deliver staff training, and prepare annual budget requests in collaboration with the Business Office. Aviation operations and budgeting experience preferred.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• At least three years of experience in customer service operations, with two years in bookkeeping or accounting.
• Valid driver's license.
• Preferred: customer service experience in a general aviation environment.

Responsibilities

• Oversee day-to-day operations of the General Aviation complex.
• Supervise and coordinate staff, scheduling, and leave planning to meet customer demand.
• Coordinate activities with aviation staff to support efficient daily operations.
• Provide employee training to promote consistent service quality and compliance with procedures.
• Prepare annual budget requests for the General Aviation complex and submit to the Business Office.

Skills

Customer service operations

Bookkeeping / Accounting

Education

Bachelor's Degree in Business Administration or related field

Job description

Are you a customer-focused leader who thrives in a fast-paced aviation environment? The City of Springfield is seeking a General Aviation Manager to lead daily operations at our General Aviation complex, oversee exceptional customer service, and support safe, efficient, and financially responsible operations.

This is an opportunity to combine leadership, operational coordination, and financial management while serving the general aviation community. We’re looking for a professional who can develop a strong team, resolve customer concerns, identify opportunities for improvement, and ensure pilots and visitors receive a welcoming, high-quality experience.

What You’ll Do

As the General Aviation Manager, you’ll oversee the day-to-day operations of the General Aviation complex, including customer service, line service coordination, personnel supervision, and financial activities. Working under the direction of the Director of Aviation, you’ll help ensure operations meet customer needs while supporting the airport’s goals and objectives.

• Supervise and support assigned personnel, including coordinating schedules, approving leave requests, and maintaining appropriate staffing levels to meet customer demand.
• Coordinate activities with the General Aviation Coordinator, Lead Line Service, Customer Service Representatives, and line service personnel to support efficient daily operations
• Provide and coordinate employee training to promote consistent service quality, operational effectiveness, and compliance with established procedures.
• Prepare annual budget requests for the General Aviation complex and submit them to the Business Office.

Excellent Compensation Package

• No-cost employee-only health insurance
• Pension through the Local Government Employee Retirement Systems (LAGERS) with employee contribution made 100% by the City and full vesting after five years
• Deferred Compensation 457(b) plan with employer match programs
• Annual performance increases
• Generous Leave time with holiday, vacation, floating holidays, exempt, and sick leave

Leadership Philosophy

The City of Springfield’s leadership culture is grounded in processes, relationships, and trust. Leaders across the organization operate within the principles of The Trust Edge Framework, which emphasizes:

Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution, and Consistency

These principles guide how we work together, build relationships, and serve our community.

About The Springfield-Branson National Airport

Springfield-Branson National Airport is a publicly owned airport in Springfield, Missouri, 190 miles southwest of St. Louis and 150 miles southeast of Kansas City. For people in the Springfield-Branson region, nothing is easier or more direct than flying SGF. We offer competitive fares and nearly every major airport in the world is just one stop away. From the moment you arrive, the state-of-the-art facility and thoughtful services are here to help you make your way to your plane conveniently and quickly. Plus, the SGF Community of knowledgeable staff, safety professionals and friendly local fliers will help you feel right at home. We look forward to traveling with you soon! Click here to learn more about the impressive Springfield-Branson National Airport!

Experience, Education, and Training

• Graduation from an accredited college or university with a Bachelor's Degree in Business Administration or a related area;

AND

• At least three years of work of experience in customer service operations with two years of that experience in bookkeeping or accounting.

PREFERRED

• Customer service experience in a general aviation environment is highly desirable.

Licensing/Certification

• Must possess a valid driver’s license.

For more information on essential functions and other requirements, please see the job description.

Equal Opportunity Employer/Disability and Vet

The City of Springfield promotes equal employment opportunities to all without regard to race, color, religion, sex, national origin, age, status as a protected veteran, or status as a qualified individual with a disability, or other legally protected status. All qualified applicants will receive consideration for employment.

Individuals with disabilities who believe they will need an accommodation to undergo any part of the interview, examination, or pre-employment process, should request a reasonable accommodation in accordance with the Americans with Disabilities Act prior to the testing or appointment. Requests should be requested by contacting City of Springfield Human Resources by phone, 417-864-1607, or in person at the Municipal Busch Building, 840 Boonville Ave. Springfield, MO 65802.

Proof of United States Citizenship/Authorization to Work in the United States as established by the Immigration Reform Act of 1986 is a condition of employment. We are committed to a drug-free workplace. Pre-employment drug testing is required.