GenAI Support Engineer - Remote, Zendesk & Jira

BairesDev; United States; Remote; CLP 58,480,000 - 87,719,000; Full time

Benefits offered by this job

Remote work

Competitive salary in USD

Home office setup provided

Flexible hours

Parental leave and holidays

Mentorship and growth opportunities

Job summary

BairesDev is seeking a Technical Support Engineer to diagnose and resolve issues in GenAI-powered chatbot and search tools, coordinating with TPMs, BAs, Scrum Masters and engineering teams.

You will own Zendesk configuration, ensure ticket hygiene, and manage Jira workflows to keep issues actionable. This role offers 100% remote work worldwide and competitive compensation in USD, with flexible hours and strong growth opportunities.

Qualifications

• 4+ years of experience in technical support engineering.
• Experience with GenAI or AI-powered tools such as chatbots or search.
• Experience with Zendesk administration and configuration.
• Experience with Jira workflow and ticket management.
• Background in live chat platform operations.
• Advanced proficiency in English.

Responsibilities

• Diagnose and resolve issues related to GenAI chatbot and search functionality.
• Configure and administer Zendesk to support scalable ticket handling.
• Manage Jira workflows to keep tickets clean and actionable.
• Support live chat platform operations and troubleshoot platform-level issues.
• Collaborate with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.

Skills

Technical support engineering

GenAI / AI-powered tools

Zendesk administration

Jira workflows

Live chat platforms

English proficiency

Tools

Zendesk

Jira

Pinch

Intercom

Job description

BairesDev is seeking a Technical Support Engineer to diagnose and resolve issues in GenAI-powered chatbot and search tools, coordinating with TPMs, BAs, Scrum Masters and engineering teams.

You will own Zendesk configuration, ensure ticket hygiene, and manage Jira workflows to keep issues actionable. This role offers 100% remote work worldwide and competitive compensation in USD, with flexible hours and strong growth opportunities.