Geek Squad Senior Repair Technician

Best Buy; La Grange (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology retailer is seeking a Geek Squad Senior Repair Technician to oversee technology support within the store. This role involves coaching and training team members to enhance customer service skills and ensure high-quality repairs. Candidates should have experience in repair of PCs or consumer electronics and display leadership abilities in service-related scenarios.

Benefits

Generous employee discount

Financial savings and retirement resources

Support for physical and mental well-being

Qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching and training.

Responsibilities

• Assist Geek Squad leaders with assigning staff to customer service and repairs.
• Communicate department goals to team members.
• Work with customers to ensure they receive needed service.

Skills

Customer Service

Leadership

Technical Repair

Job description

Join to apply for the Geek Squad Senior Repair Technician role at Best Buy

1 week ago Be among the first 25 applicants

Join to apply for the Geek Squad Senior Repair Technician role at Best Buy

As a Geek Squad Senior Repair Technician (Agent), you’ll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You’ll train and coach agents in repairs and services in accordance with Geek Squad’s high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.

What You’ll Do

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
  
  

Basic Qualifications

• 1 year of experience in diagnosing and repairing PCs or consumer electronics
• 1 year of customer service experience
• 1 year of leadership experience, including coaching, training and recognition
  
  

Preferred Qualifications

• Experience working with Windows operating systems
  
  

What’s In It For You

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our Benefits Include

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
  
  

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full timePandoLogic. Keywords: Electrical Appliance Service Technician, Location: La Grange, IL - 60525

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Retail

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