In-Home Installation Technician

Best Buy; Geneva (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Best Buy seeks an In-Home Installation Technician responsible for delivering, installing, and troubleshooting tech products. This role involves managing inventory, providing excellent customer service, and working with team members to enhance customer experiences while adhering to safety standards.

Benefits

Competitive pay

Financial savings resources

Support for physical and mental well-being

Qualifications

• Must be at least 21 years old.
• 6 months of consumer electronics experience.
• 6 months of customer service experience.

Responsibilities

• Provide a seamless customer experience through installation and troubleshooting.
• Manage inventory and vehicle maintenance.
• Lifting weights up to 75 pounds and up to 250 pounds with support tools.

Skills

Customer service

Installation

Troubleshooting

Integration

Delivery

Job description

As an In-Home Installation Technician, you’ll be responsible for the delivery, installation, integration, and troubleshooting tech products such as home theater, computing, smart home and networking. Outside of delivery and installation, you’ll find the right solutions for customers’ lifestyles and technology needs based on your conversations. You’ll partner with other Geek Squad Agents, service partners, retail employees and supply chain employees to drive performance to meet Best Buy’s strategy and yearly initiatives.

What you’ll do

Provide a seamless customer experience by advising and fulfilling on lifestyle recommendations regarding products and services

Provide a variety of fulfillment duties including delivery, installation, integration, networking and troubleshooting consumer electronics devices

Take the lead on two-person jobs and perform other work alone

Manage inventory and vehicle maintenance, process paperwork and payment, provide feedback and training opportunities, and follow safety guidelines

Must be at least 21 years old

Must have current, valid driver’s license and maintain a driving record which meets Best Buy safety standards

Ability to acquire and maintain any state or local licensing, as required to perform job effectively within 90 days of hire

Ability to lift weight up to 75 pounds with or without reasonable accommodation and up to 150 pounds as part of a team with or without reasonable accommodation

Ability to lift weight up to 250 pounds as part of a team with the support tools such as harnesses or lifts

6 months of consumer electronics delivery, installation, integration and troubleshooting experience

6 months of customer service experience

Preferred qualifications

6 months of experience in installation, integration and troubleshooting of advanced or complex consumer electronics products

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

Competitive pay

Financial savings and retirement resources

Support for your physical and mental well-being

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

980803BR

Brand

Best Buy

Job Category

Services Group

Job Level

15.95

24.24

Store Number or Department

Address Line 1

1876 S Randall Rd

City

Geneva

State

Search Categories

Geek Squad

60134-4472

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide . Eligibility may vary.