Geek Squad Agent (Retail Store)

Best Buy Co.; Florida; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits and retirement resources

Support for physical and mental well‑b

Job summary

Best Buy is seeking a Geek Squad Agent for our Aventura, Florida store to be the first point of contact for customers needing technology help. You’ll assess needs, perform basic services and collaborate with colleagues on more complex repairs.

You’ll deliver friendly, knowledgeable service, help set up new devices, and provide accurate time estimates while maintaining a flexible schedule that includes holidays, nights and weekends.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Comfort with technology and helping customers with devices.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout process.
• Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement decisions.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skills through training and certifications.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Communication

Technology curiosity

Job description

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

What you’ll do

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents
• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Preferred qualifications

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast‑paced industry

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well‑being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well‑being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full‑time or part‑time employment status, and federal and state regulations. Intermittent or reduced‑schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full‑time and part‑time employees based on work location, employment status, salary or hourly status (exempt/non‑exempt), and years of continued or bridged service. Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

Best Buy is an equal opportunity employer.

Tomorrow works here.

Location Number 000558 Aventura FL Store

Address 21035 Biscayne Blvd

City Aventura

State Florida

Pay Range $16 - $20.8 /hr

Best Buy offers a range of benefits to support your overall well‑being, as outlined in the Benefits Guide . Eligibility may vary.