GEDU - Enrollment Operations Team Lead

Schiller International University; Tampa (FL); On-site; USD 80,000 - 105,000; Full time

Job summary

GEDU is seeking an Enrollment Operations Team Lead to guide a high-volume admissions contact center in Tampa, focusing on meeting enrollment targets and optimizing CRM and phone systems to drive conversions.

You'll lead a team of 8–10 representatives, coach performance, forecast enrollment, and collaborate with sales leadership to improve processes while delivering an exceptional candidate experience throughout the admissions journey.

Qualifications

• Experience in International Education, EdTech, or education industry.
• Background in admissions, enrollment, or contact center operations.
• Proven experience leading teams in target-driven environments.
• Strong understanding of CRM platforms and phone systems.

Responsibilities

• Lead, coach, and manage a team of 8–10 Admissions or Enrollment Representatives in a high-volume contact center environment.
• Drive enrollment and revenue targets in a competitive international education and EdTech market.
• Oversee day to day admissions operations, including lead management, outbound and inbound phone support, and follow-up activities.
• Monitor performance metrics and provide coaching and improvement plans.

Skills

Leadership

CRM systems

Enrollment management

Data analysis

Team coaching

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

CRM software

Phone systems

Job description

Your mission

The Enrollment Operations Team Lead supports the growth of GEDU by managing a high-performing admissions contact center team responsible for guiding prospective students from initial inquiry through enrollment. The role focusses on meeting enrollment targets, overseeing day to day team performance, and ensuring effective use of CRM and phone systems in a high volume admissions environment.

Tasks and Responsabilities

Key Responsibilities:

• Lead, coach, and manage a team of 8–10 Admissions or Enrollment Representatives in a high-volume contact center environment.
• Drive enrollment and revenue targets in a competitive international education and EdTech market.
• Oversee day to day admissions operations, including lead management, outbound and inbound phone support, and follow-up activities.
• Monitor individual and team performance metrics, providing regular feedback, coaching, and performance improvement plans as needed.
• Ensure consistent and effective use of CRM systems and phone systems to track leads, interactions, and enrollment outcomes.
• Collaborate with sales leadership to forecast enrollment performance and identify opportunities for process improvements.
• Maintain high service quality standards and ensure a positive prospective student experience throughout the admissions journey.
• Support the development and implementation of operational processes, workflows, and best practices to improve efficiency and conversion rates.
• Assist with onboarding and training of new team members, ensuring alignment with admissions strategies and compliance standards.
• Analyze data and reports to identify trends, challenges, and opportunities for growth and optimization.

Your Profile

Requirements

• In-depth experience in International Education, EdTech, or the Education industry, with a strong background in admissions, enrollment, or contact center operations.
• Significant experience in a Team Lead or supervisory role managing customer service, admissions, or sales representatives.
• Proven experience managing and motivating teams in a target-driven, high-performance environment.
• Strong understanding of CRM platforms and phone systems used in contact center or admissions settings.
• Experience with pre-sales or consultative sales processes is a plus.
• Knowledge of international markets (Dubai or Europe preferred but not required).
• Bachelor’s degree in Marketing, Business, or a related field, or equivalent professional experience.
• Strong analytical, problem-solving, and decision‑making skills.
• Excellent verbal and written communication skills, with the ability to engage diverse stakeholders.
• High attention to detail and commitment to service quality and operational excellence.
• Adaptable and flexible, with the ability to thrive in a fast‑paced, evolving environment.
• Strong organizational skills and business acumen.

Why Join GEDU?

Join us on an exciting journey where you’ll play a critical role in shaping the future of global education. At GEDU, you’ll work with passionate professionals, drive meaningful impact, and grow your career in a dynamic and mission-driven organization.