GEAR Business Control Manager

Bank of America; Plano, Town of Florida (TX, NY); On-site; USD 95,000 - 162,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a Business Control Manager to lead internal control discipline and drive operational excellence across a Line of Business or Enterprise Control Function. You will implement quality assurance processes, monitor controls, and partner with risk and audit teams to improve governance and reporting.

The role requires at least five years in audit, compliance, or risk within financial services, with experience in wealth management or private banking operations.

Qualifications

• Minimum five years in Audit, Compliance, or Risk within a large financial services firm, with progressive responsibility.
• Experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) or Private Banking operations or equivalent wealth-related services.
• Ability to operate in ambiguity, set strategic direction, and build a function or team from scratch.
• Track record of leading large-scale control, testing, risk, or operating model transformation initiatives.
• Excellent communication and relationship-building skills with leadership, Risk, and Audit.

Responsibilities

• Oversee design and effectiveness of risk and control environment per enterprise standards.
• Monitor and test controls; evaluate data to identify improvements and remediation needs.
• Identify areas for testing automation, procedural updates, and QA coaching opportunities.
• Support regulatory exams, internal audits, and inspection reviews with data-driven dashboards.
• Lead assessments of control design and effectiveness to ensure standards adherence.
• Advance optimized controls and QA practices to bolster business continuity.

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data & Trend Analysis

Decision Making

Monitoring & Testing

Problem Solving

Quality Assurance

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise‑wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Line of Business Job Description

Business Control Managers are strategic partners responsible for driving the execution of the Business Control Program and ensuring alignment with enterprise risk management standards. They collaborate across Governance for Enforcement Action Remediation (GEAR)to identify emerging risks, strengthen controls, and promote a culture of accountability and risk awareness. Through proactive oversight, governance, and stakeholder engagement, they help ensure operational resilience, regulatory compliance, and sustainable business performance.

Responsibilities

• Oversees the design and effectiveness of the risk and control environment and ensure adherence to enterprise‑wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Leads the assessment of the design and effectiveness of the risk and control environment to ensure adherence to enterprise‑wide standards
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications

• Minimum of 5 years of experience in the Audit, Compliance, or Risk function of a large financial services company with strong track record of success and demonstrated progression in complexity of assignments or equivalent related experience within financial services
• Proven experience supporting Merrill Lynch, Pierce, Fenner & Smith (MLPF) and Private Bank (PB) operations, or equivalent experience in wealth management, private banking, investment advisory, brokerage, or related financial services environments
• Ability to operate effectively in ambiguity, establish strategic direction, and build a function, operating model, and/or team from the ground up
• Demonstrated success leading large‑scale control, testing, risk, or operating model transformation initiatives across multiple business groups
• Strategic, logical, and creative thinker with a demonstrated ability to synthesize information to craft meaningful, crisp, tailored, and thematic messaging for the highest levels of management
• Excellent interpersonal and relationship building skills, with a strong ability to collaborate, partner, and influence
• Experience or proven ability to build and modify process design for ongoing process improvement
• Effective project manager who can lead and execute with a positive, energetic attitude
• Strong oral and written communication skills, including the ability to communicate effectively with leadership, Risk, and Audit on a regular basis in a clear and concise manner
• Highly organized and detail oriented

Skills

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

Pay range$95,900.00 - $162,200.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.