GCM Client Administrator II - CLO

M&T Bank

Chicago (IL)

On-site

USD 34,440 - 56,481

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Full medical & dental benefits

401(k) match

PTO and holidays

Tuition assistance

Job summary

At M&T Bank, the CLO & Loan Administration team provides trustee and custodian services to loan asset managers. The role involves daily activity tracking, payment collection, and investor waterfall distributions, with a focus on client experience through technology and process improvements.

Located in Chicago, IL, the position offers growth opportunities within a fast-paced environment requiring strong customer service, regulatory awareness, and collaboration with auditors and CLO managers.

Qualifications

Bachelor's degree or higher with direct client contact experience.
Strong focus on customer service and satisfaction.
Excellent verbal and written communications skills.
Experience with KYC procedures and regulatory standards.

Responsibilities

Support Relationship Manager with oversight of client relationships.
Perform daily cash application and position reconciliation.
Perform daily and monthly tie-outs of underlying loan characteristics.
Liaise with auditors, underwriters, CLO managers, and private debt managers.
Assist with global asset setup and maintenance.
Process trades and wires for daily trading activity.
Suggest and implement ideas to improve workflows.
Oversee servicing lifecycle: account setup, KYC, maintenance, reporting.
Understand and adhere to risk and regulatory standards.
Promote diversity and reflect the M&T Bank brand.
Maintain internal controls and address audit findings.

Skills

Microsoft Office

SQL

Customer service

Verbal & written communication

KYC procedures

Education

Bachelor's degree in Finance, Business, Economics or Accounting

Tools

Clearpar

Solvas/CDO Suite

SEI

Wall Street Office

LoanIQ

Job description

Overview:
As part of the Loan Market Solutions Division, the CLO & Loan Administration team provides trustee & custodian services to sophisticated loan asset managers. Wilmington is responsible for tracking and maintaining all daily activity including the collection of payments and investor waterfall distributions. Additionally, the team monitors and reports on various portfolio compliance requirements related to the underlying portfolio asset attributes. Join our dynamic experienced team focused on enhancing overall client experience through technology and continuous process improvement. Candidates who are interested in a fast-paced environment with career advancement opportunities should apply.
Other acceptable locations are Wilmington, DE, Dallas, TX, and Baltimore, MD
Primary Responsibilities
Continuous reassessment and evaluation of processes is engrained in the team’s DNA. We take a collaborative approach to identifying, assessing, developing, and implementing solutions across the platform. Additionally, we anticipate special projects and initiatives to be a regular occurrence for team members to participate in.
You’ll gain experience by:

Supporting the Relationship Manager with oversight of client relationships
Performing daily cash application and position reconciliation
Performing daily and monthly tie-outs of underlying loan characteristics
Liaising with auditors, underwriters, CLO managers, private debt managers, and other parties involved
Assisting with global asset set up and maintenance
Performing trade and wire processing for daily trading activity
Strategize, recommend, and implement innovative ideas for improved daily workflows
Exposure across entire lifecycle of servicing loan clients including account setup, KYC procedures, global asset setup & maintenance, notice processing, warehouse reporting, CLO / Compliance Reporting & waterfall payments
Understanding and adhering to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promoting an environment that supports diversity and reflects the M&T Bank brand.
Maintaining M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Completing other related duties as assigned.

HOW YOU CAN GROW YOUR CAREER: Our team employs extensive cross-training in order to provide employees with a comprehensive view of all aspects of servicing our clients. This position will provide the opportunity to learn various roles, processes & procedures to meet client expectations. Defining and building individualized career pathing for our staff including leadership, project related, client relationship, operations and analytics roles.
Education and Experience Required: Bachelor’s degree and a minimum of 1 year relevant work experience with direct client contact, OR in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 years’ relevant work experience with direct client contact
Strong focus on customer service and satisfaction
Excellent verbal and written communications skills
Education and Experience Preferred: Bachelor’s Degree in Finance, Business, Economics or Accounting

Highly Proficient in Microsoft Office, SQL
Exceptional organizational skills with an attention to detail
Excellent interpersonal and analytical skills with a strong balance of qualitative and quantitative skills
Demonstrated ability to work as part of a team, as well as contribute on an individual basis
Familiarity with various loan products – Bi-Lateral ABL Facilities, SMAs, Private Funds, MM & BSL CLOs, Business Development Companies
Professional work experience at CLO Trustee, Loan Agent/Bank, Middle Office Provider or CLO Manager
System / Application experience - Clearpar, Solvas/CDO Suite, SEI, Wall Street Office, LoanIQ

At M&T Bank, we make a difference in people’s lives. For more than 160 years, we’ve been providing our customers with guidance and financial solutions, leading our communities through challenges and growth opportunities, and empowering our employees to build purpose-driven careers.
Our talent and culture set us apart. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor. We seek to further build upon our record of success by bringing in diverse talents and fresh skill sets while supporting the growth and development of all team members. At M&T, we are a talent and people driven organization. Take a peek inside M&T’s Human Capital Report to learn how it feels to be one of our 17,000+ employees.
We are constantly renewing. Our future success relies on our ability to understand what’s important to our customers and use that understanding to build new and innovative customer experiences.
We support our employees every step of the way.Competitive compensation
Full medical & dental benefits, Heath Savings & Flexible Spending Accounts, and life/disability insurance
Generous paid time off (PTO) plus 11 paid holidays and an option to buy additional PTO
401(k) match at 5% with options for Roth and discretionary employer contributions
A deep commitment to equity, including 14 resource group charters, a D&I sponsorship program, 40 annual paid volunteer hours and more
Various options for tuition assistance, paid parental leave, stock purchase, wellness and employee discounts
Position may be based anywhere throughout the U.S.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $24.87 - $41.45 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Chicago, Illinois, United States of America

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