GC GO Partner Success and Implementation Specialist

TrulyHired; United States; A distancia; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

GiveCampus is seeking a Partner Implementation Specialist to own the end-to-end implementation of GC Gift Officer with partners. You will guide onboarding, training, and adoption, building strong relationships through in-person interactions and ongoing support.

You’ll travel up to 50% for partner meetings and onsite sessions, helping scale the SaaS platform while improving onboarding experiences and partner success across campuses.

Formación

• SaaS, customer success, onboarding or operations experience.
• Ability to travel up to 50% for partner meetings and training.
• Strong organizational skills with ownership of timelines.
• Comfort with data analysis and reporting using spreadsheets.

Responsabilidades

• Own end-to-end implementation for new partners from setup to adoption.
• Travel to partner campuses to lead in-person training and set up relationships.
• Support day-to-day GC Gift Officer operations and cross-functional collaboration.
• Gather partner feedback and suggest onboarding improvements as the business scales.
• Manage timelines, track early product usage, and communicate progress.
• Monitor product adoption and plan actions to improve engagement.

Conocimientos

SaaS experience

Customer success

Onboarding

Operations

Partner relationships

Organization

Data analysis

Growth mindset

Herramientas

Excel

Descripción del empleo

GC GO Partner Success and Implementation Specialist Full Description

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. At our current pace, we will facilitate $100 billion in charitable giving over the next decadeenough money to send more than 1 million students to college, tuition-free.

GiveCampus is backed by leading investors including Y Combinator, but were also practitioners of : weve made the of America's fastest-growing private companies each of the last five years and weve been profitable nine of the last 10. In 2025, we that included a major liquidity event for GiveCampus employeesthe second in less than three years.

Our purpose-driven team of 130+ is located in 30+ states across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, visit partner institutions, and host retreats in various locations.

While we operate at meaningful scale, were still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee plays a meaningful role in shaping what comes next, and we're growing the team in support of our ambitious plans including a $100 million investment in AI product development. If you believe in the transformative power of education and want to join a fast-growing, mission-driven company, youll fit right in.

Location:

This is a remote-first role based in the U.S. While we embrace flexible, distributed work, we also value in-person connection. Team members are expected to attend multiple company-wide and team-specific onsites throughout the year.

GiveCampus is looking for a Partner Implementation Specialist to support the continued growth of GC Gift Officer, the fastest-growing part of the GiveCampus business. Used by professional gift officers managing portfolios and Student Fundraisers conducting constituent outreach, GC Gift Officer is a rapidly growing part of our platform.

This role offers hands-on ownership of Partner implementations, exposure to the operations of a growing SaaS business unit, and the opportunity to build meaningful relationships with Partners through in-person engagement. You'll spend most of your time working directly with Partners, guiding them through onboarding, training, and adoption to ensure a seamless experience and long-term success.

Candidates should be comfortable with a travel expectation of up to 50% for on-site Partner meetings, training sessions, and other business needs.

Responsibilities will include:

• Own the end-to-end implementation process for new Partners, from initial platform setup through onboarding, training, and successful adoption.
• Travel regularly to Partner campuses to lead in-person training sessions, provide hands-on support, and build strong relationships with Partners.
• Support day-to-day operations within the GC Gift Officer business unit, identifying opportunities to streamline processes, improve cross-functional collaboration, and increase efficiency.
• Gather and communicate Partner feedback throughout implementation and beyond, identifying pain points and recommending improvements to enhance the onboarding experience as the business scales.
• Manage implementation timelines, track early product utilization, and proactively communicate progress, challenges, and key learnings across the business unit and GiveCampus.
• Monitor product adoption following launch, identify Partners at risk of low engagement, and develop proactive plans to improve utilization among gift officers and Student Fundraisers.

What we are looking for:

• Relevant experience 24 years of experience in SaaS, customer success, onboarding, or operations. Early-career professionals are welcome and encouraged to apply.
• Partner relationship-building comfortable working directly with Partners, leading in-person training sessions, and traveling regularly to build meaningful relationships and drive success.
• Organization and execution strong attention to detail, ownership, and follow-through, with the ability to independently manage implementation timelines and competing priorities.
• Startup mindset comfortable working in a fast-paced, growing business unit, taking initiative, moving with urgency, and doing what it takes to help Partners succeed.
• Data analysis and reporting comfortable using spreadsheets, Excel, or similar tools to track implementation progress, monitor product utilization, and identify opportunities for improvement.
• Customer-centric problem-solving genuinely curious about Partner needs, proactive in identifying challenges, and motivated to create onboarding experiences that drive meaningful adoption.
• Growth and adaptability eager to learn, take on new responsibilities, and develop hands-on experience with the opportunity to grow into more strategic responsibilities over time.

Our purpose-driven team of 90+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.