Gateway Operations Clerk

FedEx Group; East Point (GA); On-site; USD 25,540 - 35,762; Full time

Benefits offered by this job

Health, vision, and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Group in East Point, Georgia is seeking an operations coordinator to manage freight consolidation processes and ensure compliance with U.S. export regulations. Responsibilities include document preparation, customer interaction, and process improvement.

The ideal candidate will possess at least three years of related experience and a high school diploma. The role offers competitive hourly pay and comprehensive health benefits.

Qualifications

• Three (3) years of related experience.
• Experience with Dangerous Goods shipments.
• Knowledge of ports and world geography.

Responsibilities

• Ensure customer requirements are met.
• Interact with Customer Service and Product departments.
• Prepare and control documents for freight consolidation.

Skills

Knowledge of U.S. Export Regulations

Analytical skills

Math skills

Strong communication skills

Education

High school diploma or equivalent

Tools

Official Airline Guide (OAG)

Air Cargo Tariff (TACT) Act

Job description

Overview

FedEx Trade Networks manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

Responsibilities

• Ensure customer requirements are met and take corrective actions when deviations occur.
• Interact with Customer Service, Product, and Global Service Centers as required.
• Prepare, control, update, and distribute all required documents regarding consolidation and deconsolidation of freight at gateway level in compliance with regulations and internal procedures.
• Ensure compliance with all operational procedures and regulations.
• Schedule and monitor the handling of incoming and outgoing consolidations and shipments, and disposition of consolidations.
• Follow up with airlines to ensure consolidations fly as booked.
• Assist the gateway supervisor in the distribution of work.
• Follow up with feeder stations to ensure timeliness of delivery and compliance with regulations.
• Act as gateway subject matter expert and train employees on gateway procedures.
• Ensure updated consolidation schedules are maintained.
• Maximize margin through effective Unit Load Device (ULD) build‑up.
• Ensure continuous process improvement to increase efficiencies, reduce waste, and improve performance for customers.
• Process air export consolidations.
• Work closely with other departments/gateways to deliver a high level of service to customers.
• Liaise with all related vendors to ensure the highest level of service is achieved.
• Resolve billing issues between FedEx Trade Networks and airline partners.
• Negotiate spot rates with airline partners.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Three (3) years of related experience.
• Knowledge of U.S. Export Regulations, ports, and world geography.
• Experience with and usage of Official Airline Guide (OAG) and the Air Cargo Tariff (TACT) Act.
• Working knowledge of gateway/warehouse operations.
• Certified to process Dangerous Goods shipments for Air Transport.
• Strong analytical and math skills.

Preferred Qualifications

• Experience in similar operational management in freight forwarding or logistics.
• Prior exposure to consolidation and deconsolidation processes.

Benefits

• Health, vision, and dental insurance.
• Retirement plan.
• Tuition reimbursement.
• Competitive hourly pay: USD 18.54 - 25.96.
• Work schedule: Onsite, Monday–Friday 8 AM–5 PM.

EEO Statement

FedEx Logistics is an Equal Opportunity Employer including Vets/Disability.