Gatehouse Attendant- Glen Eyrie

The Navigators; Colorado Springs (CO); On-site; USD 22,000 - 25,000; Full time

Job summary

The Navigators is seeking a Guest Services Attendant to welcome guests at Glen Eyrie, manage access and paperwork, and coordinate with campus departments. This role serves as the first in-person contact for visitors, donors, vendors, and Navigator Employees visiting the Gatehouse, embodying the organization's calling and values.

The position requires strong customer service, effective communication, and proficiency with MS Office and Outlook; compensation is $16.35 per hour with on-site duties

Qualifications

• Spiritual: Belief in and adherence to The Navigators' Statement of Faith.
• Experience in retail or hospitality is preferred.
• Proficient with Microsoft Office and basic computer skills.

Responsibilities

• Greet Glen Eyrie guests at the Gatehouse and determine access per policy.
• Answer a multi-line phone system and manage the Outlook calendar.
• Check in guests using the reservation system when Front Desk is closed.
• Coordinate with other departments regarding arrivals and guest needs.
• Maintain the Glen Eyrie activity calendar and public relations liaison duties.

Skills

Customer service

Communication

Microsoft Office

Hospitality experience

Outlook

Tools

Outlook

Job description

PRIMARY PURPOSE

The Guest Services Attendant shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose: To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost. This position functions as a first in-person point of contact for customers, guests, visitors, donors, vendors, potential business, and Navigator Employees who visit Glen Eyrie.

ESSENTIAL FUNCTIONS

• Gatehouse Greet an direct Glen Eyrie guests, determining appropriate access to the property, and preparing any paperwork or documentation as needed.
• Answer a multi-line phone system and manage the Outlook calendar.
• Responding to and managing emergency communication to/between persons on property, Glen Eyrie Management, 911 services and First Responders.
• Preparing paperwork and documentation for guest interaction.
• Check in guests at the Gate House using our reservation system when Front Desk is closed.
• Maintaining a Glen Eyrie activity calendar within MS Outlook.
• Acting as a Glen Eyrie and Navigators public relations liaison for visitors to the Gatehouse.
• Determining appropriate access to the property for unannounced visitors according to the policies of the Guest Services department, turning away unannounced visitors when needed in a hospitable way, prioritizing the reserved guest experiences.
• Interacting with other Glen Eyrie departments regarding arrivals of guests and visitors.
• Interacting with other Glen Eyrie departments regarding guest needs.

Additional Responsibilities

• Participate in Glen Eyrie Staff and Team meetings/trainings.
• Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other non-Navigator developmental events as appropriate.
• Participate in annual processes, such as the organizational Plan and Progress Review (PPR), Engagement Survey, Reaffirmation of the Navigators Code of Conduct, Calling-Core Values-Vision, Statement of Faith, Driver’s Authorization, and other releases as required.
• Submit time worked on a weekly basis through the Workday Time Tracking system.
• Must adhere to the handbooks from both the Navigators and Glen Eyrie at all times.
• Other job-related duties as assigned.

CORE COMPETENCIES

Strong customer care focus. Ability to perform tasks in a largely unsupervised environment.

MINIMUM AND PREFERRED QUALIFICATIONS

• Spiritual: Belief in and adherence to the Statement of Faith and Mission of The Navigators.
• Experience: Some retail or hospitality experience.
• Technical Knowledge & Skills: Microsoft Office proficiency.
• Excellent computer skills.
• Communication: Excellent interpersonal and communication skills including verbal & written, to interact with guests and Glen Eyrie staff.

Compensation: $16.35 hourly

The Navigators is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.

The Navigators does not discriminate based on race, color, national origin, sex, age, disability, veteran status, or any other status protected by law or regulation.

At The Navigators, our passion is, “To know Christ, make Him known, and help others do the same.” Since 1933, we’ve developed disciples by sharing the gospel, studying the Bible, and praying together - face-to-face and person-by-person, in an approach we call “Life-to-Life discipleship.”

By meeting people where they are on their personal faith journey, Life-to-Life discipleship builds authentic relationships that help people grow into a deeper relationship with Christ and open the door for the Holy Spirit in all aspects of their lives.

The Navigators is a multi-faceted organization that includes Business Ministries, Missions, and Ministry Support.

The Navigators’ Business Ministries include Glen Eyrie, Eagle Lake, and NavPress.

The Missions of The Navigators include Collegiate, Disciplemakers for Life, Encore, International Student Ministries, Military, Nations Within, and World Missions.

Our Ministry Support areas include the International Office and US Headquarters.

If you share this passion for Life-to-Life discipleship and you’re searching for a career where your own calling echoes the voices of the people around you, we would love for you to join our team!