Gate Security & Customer Service Pro

Mills Fleet Farm e-Commerce Enterprises, LLC; West Bend (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Fleet Farm is seeking a Gate Guard to ensure safe, efficient service for customers and secure gate access at our yard. You will verify loads, assist with directions, and communicate with Warehouse and Customer Service to maintain smooth operations. This role requires a high school diploma or GED and flexibility to work shifts, including evenings and weekends.

We value customer service, security awareness, and teamwork, and offer opportunities for growth within Fleet Farm's operations network.

Qualifications

• High School Diploma or GED preferred.
• Basic knowledge of computer systems and ability to learn and operate a RF Unit, tablet, or other technology.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.

Responsibilities

• Provide smooth traffic flow in and out of the gate area by providing efficient and accurate customer service.
• Ensure the facility is provided with high quality security services to protect people and property.
• Verify customer’s purchase by reviewing customer’s receipt and outside loading slip. Direct customer to the location of merchandise for proper loading. Follow all standard policies and procedures to help reduce shrink for the company.
• Communicate all incoming customers to Warehouse team members for timely customer interactions.
• Verify accuracy of customer loading utilizing RF unit outside loading application as well as a physical count. Efficiently communicate with Customer Service Department and hold all outside loading slips for customer loads that were not completely loaded.
• Inform customers of potential safety concerns regarding their load.
• Assist with assembly projects, as needed.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Skills

Customer service

Communication

Observation

Teamwork

Education

High School Diploma or GED

Tools

RF Unit

Tablet

Job description

Fleet Farm is seeking a Gate Guard to ensure safe, efficient service for customers and secure gate access at our yard. You will verify loads, assist with directions, and communicate with Warehouse and Customer Service to maintain smooth operations. This role requires a high school diploma or GED and flexibility to work shifts, including evenings and weekends.

We value customer service, security awareness, and teamwork, and offer opportunities for growth within Fleet Farm's operations network.