Gate Guard

Mills Fleet Farm e-Commerce Enterprises, LLC; West Bend (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Fleet Farm is seeking a Gate Guard to ensure safe, efficient service for customers and secure gate access at our yard. You will verify loads, assist with directions, and communicate with Warehouse and Customer Service to maintain smooth operations. This role requires a high school diploma or GED and flexibility to work shifts, including evenings and weekends.

We value customer service, security awareness, and teamwork, and offer opportunities for growth within Fleet Farm's operations network.

Qualifications

• High School Diploma or GED preferred.
• Basic knowledge of computer systems and ability to learn and operate a RF Unit, tablet, or other technology.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.

Responsibilities

• Provide smooth traffic flow in and out of the gate area by providing efficient and accurate customer service.
• Ensure the facility is provided with high quality security services to protect people and property.
• Verify customer’s purchase by reviewing customer’s receipt and outside loading slip. Direct customer to the location of merchandise for proper loading. Follow all standard policies and procedures to help reduce shrink for the company.
• Communicate all incoming customers to Warehouse team members for timely customer interactions.
• Verify accuracy of customer loading utilizing RF unit outside loading application as well as a physical count. Efficiently communicate with Customer Service Department and hold all outside loading slips for customer loads that were not completely loaded.
• Inform customers of potential safety concerns regarding their load.
• Assist with assembly projects, as needed.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Skills

Customer service

Communication

Observation

Teamwork

Education

High School Diploma or GED

Tools

RF Unit

Tablet

Job description

At Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you!

Gate Guards are responsible for providing a positive and timely service to all incoming and outgoing customers who are using the Yard. Gate Guards are responsible for the security of the gate entrance.

Job duties:

• Provide smooth traffic flow in and out of the gate area by providing efficient and accurate customer service.
• Ensure the facility is provided with high quality security services to protect people and property.
• Verify customer’s purchase by reviewing customer’s receipt and outside loading slip. Direct customer to the location of merchandise for proper loading. Follow all standard policies and procedures to help reduce shrink for the company.
• Communicate all incoming customers to Warehouse team members for timely customer interactions.
• Verify accuracy of customer loading utilizing RF unit outside loading application as well as a physical count. Efficiently communicate with Customer Service Department and hold all outside loading slips for customer loads that were not completely loaded.
• Inform customers of potential safety concerns regarding their load.
• Assist with assembly projects, as needed.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Job Requirements and Education:

• High School Diploma or GED preferred.
• Basic knowledge of computer systems and ability to learn and operate a RF Unit, tablet, or other technology.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state or local law. Upon request and consistent with applicable laws, Fleet Farm will provide reasonable accommodations to individuals with disabilities who need an accommodation to fully participate in the application process.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.