Gate Operator - Overnight Shift - 10PM to 6:30 AM

Interport Maintenance Co Inc; Newark (NJ); On-site; USD 25,000 - 28,000; Full time

Job summary

Interport is seeking an Overnight Gate Operator (10 PM to 6:30 AM) in Newark, NJ to join our Secure Parking team. This full-time clerical role offers hourly compensation of $18.00 to $20.00 and requires strong customer service skills.

As the primary contact for parking customers, you will answer inquiries, assist with reservations, process changes, and coordinate with operations. You will maintain accurate CRM records and help ensure safe, efficient services for freight customers across our

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within transportation, parking, or related industries.
• Strong communication skills, both verbal and written.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding parking services, reservations, billing, and policies.
• Assist customers in making, modifying, or canceling parking reservations while ensuring accuracy and compliance with company procedures.
• Resolve customer complaints and issues by identifying root causes and coordinating with internal departments to provide timely solutions.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
• Collaborate with parking operations and management teams to communicate customer needs and improve service delivery.

Skills

Communication skills

Customer service

Problem-solving

Education

High school diploma or equivalent

Associate/Bachelor’s degree (preferred)

Tools

CRM software

Microsoft Office

Job description

Gate Operator - Overnight Shift - 10PM to 6:30 AM

Full Time Clerical Newark, NJ, US

Salary Range: $18.00 To $20.00 Hourly

About Company:

About Interport

Founded in 1969, Interport is a trusted leader in the shipping container and intermodal services industry. Through our family of companies, we provide innovative solutions that support global trade and keep supply chains moving.

Interport Maintenance Co., Inc. specializes in modifying and selling new and used shipping containers, serving customers throughout the Northeastern United States. From custom container builds to ready-to-deploy units, our team delivers quality, reliability, and creative solutions tailored to our customers’ needs.

Established in 2004, Interport Secure Parking operates secure, 24/7/365 facilities in Newark, NJ and, as of 2023 expanded operations to Savannah, GA. Our locations support local and regional intermodal drayage truckers by providing safe and efficient parking and storage for loaded and empty import and export containers transported for global cargo owners, ocean carriers, and third-party logistics providers.

At Interport, our success is driven by our people. We proudly employ and empower a diverse team of talented professionals who are committed to excellence, safety, and customer service. Whether in operations, maintenance, logistics, or corporate support, our employees play a vital role in delivering superior products, services, and solutions every day.

If you’re looking to build a career with a company that values integrity, teamwork, and growth, we invite you to join the Interport team.

About the Role:

As a Customer Service Representative for Secure Parking within the transportation and warehousing industry, you will be the primary point of contact for customers seeking parking solutions and support. Your role is critical in ensuring a seamless and positive customer experience by addressing inquiries, resolving issues, and providing detailed information about parking services. You will collaborate closely with operational teams to coordinate parking availability and manage customer accounts efficiently. This position demands a proactive approach to problem-solving and the ability to handle multiple customer interactions with professionalism and empathy. Ultimately, your efforts will contribute to customer satisfaction, retention, and the overall reputation of Secure Parking in the United States market.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within transportation, parking, or related industries.
• Strong communication skills, both verbal and written.
• Basic computer proficiency, including experience with CRM software and Microsoft Office applications.
• Ability to work flexible hours, including weekends and holidays as needed.

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Business, Communications, or a related field.
• Experience with parking management systems or transportation logistics software.
• Bilingual abilities, especially in Spanish and English, to support a diverse customer base.
• Demonstrated conflict resolution and problem-solving skills.
• Familiarity with data entry and reporting tools to assist in operational analytics.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding parking services, reservations, billing, and policies.
• Assist customers in making, modifying, or canceling parking reservations while ensuring accuracy and compliance with company procedures.
• Resolve customer complaints and issues by identifying root causes and coordinating with internal departments to provide timely solutions.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
• Collaborate with parking operations and management teams to communicate customer needs and improve service delivery.

Skills:

The required communication skills enable you to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed effectively. Your computer proficiency and familiarity with CRM systems allow you to manage customer data accurately and streamline service processes. Problem-solving skills are essential for identifying issues quickly and coordinating with internal teams to deliver timely resolutions. Preferred skills such as bilingualism enhance your ability to serve a broader customer demographic, improving accessibility and satisfaction. Additionally, knowledge of parking management software and data reporting tools supports operational efficiency and informed decision-making in daily tasks.