Gate Attendant, Williamsburg VA

Spinnaker Resorts; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Gate Attendant to provide exceptional customer service to guests and owners. In this role, you will be the friendly face at the gatehouse, assisting with check-ins, securing the property, and ensuring a safe and welcoming environment. Your responsibilities will include maintaining communication with various departments and addressing guest concerns promptly. This position offers a chance to work in a dynamic environment where your contributions will enhance the guest experience. If you thrive in customer service and enjoy working in a team-oriented setting, this opportunity is perfect for you.

Benefits

Weekly Pay and Direct Deposit

Health Insurance (Medical/Vision/Dental)

Company-Paid Life Insurance

Paid Time Off (PTO) Program

401 (K) Retirement Plan with Company Match

Employee Wellness Programs

Fitness Center Reimbursement

Ongoing Professional Development Opportunities

Employee Discounts

Flexible Work Schedules

Qualifications

• 2+ years of customer service experience preferred.
• Ability to communicate effectively and provide superior service.

Responsibilities

• Assist guests with requests and provide information about the area.
• Maintain security and cleanliness of common areas and gatehouse.
• Complete incident reports and communicate with other departments.

Skills

Customer Service

Communication Skills

Problem Solving

Safety and Security Knowledge

Education

High School Diploma or GED

Tools

Microsoft Office

Computers

Job description

RETURN TO POSTINGS

JOB DESCRIPTION SUMMARY

The Gate Attendant serves as the evening and weekend contact to owners and guests providing general information, check-in assistance, and first-class customer service. This position is responsible for securing all common areas on the Resort property.

DUTIES AND RESPONSIBILITIES

• Work with Director, Operations and Operations Supervisor to establish and maintain an efficient and accurate gatehouse operation.
• Assist guests and owners with requests and answer questions while providing friendly and accurate information about the greater Williamsburg area.
• Perform rounds on property; securing locations as needed. Report same on Security Report.
• Maintain presence at gatehouse when not assisting guests or conducting security rounds.
• Complete Incident Reports in a timely manner.
• Keep supervisor informed of any incidents that occur during work shift.
• Maintain security and cleanliness of common areas of gatehouse and surrounding areas.
• Secure all property in common areas as directed in procedure book.
• Investigate and report all guest relations issues and take appropriate action to resolve problems.
• Report and investigate maintenance issues as needed.
• Provide assistance to guests experiencing problems with keys as needed, and report issues to Maintenance for corrective measures.
• Distribute check-in and check-out materials for front desk operation as necessary.
• Maintain communication with other departments; inform departments of events/issues that may affect their operations as well as keeping informed of other departments’ activities that may impact Security.
• Exhibit a friendly and professional appearance and demeanor to all guests.
• Maintain complete knowledge of guest relations procedure book.
• Follow AED policy and procedure manual.
• Follow all established policies and procedures, e.g., uniform standards.
• Maintain knowledge of Activities programs.
• Maintain an appropriate and professional appearance.
• Perform additional or different duties, from those set forth above, to address business needs and changing business practices as assigned by supervisor or designee.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma or GED equivalent required.
• Two (2) years Customer Service/Hospitality work experience preferred.
• Knowledge of Microsoft Office products and proficient in their usage.
• Knowledge of computers and skilled in their usage.
• Basic knowledge of safety and security principles and practices.
• Basic knowledge of timesharing operations.
• Ability to provide superior customer service.
• Ability to accept new and changing responsibilities.
• Ability to work alone, responsibly and without supervision.
• Ability to communicate effectively in a professional manner using tact, patience, and courtesy; both verbally and in writing.
• Ability to effectively convey information to managers/supervisors.
• Ability to establish and maintain effective working relationships with peers, employees, and management.
• Ability to listen, comprehend, interpret, and apply directives.

BENEFITS

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs, including Employee Health Fairs and RALLY.
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules