Gate Attendant (RETURNING staff for the 2027 season)

East Bay Regional Park District; California; On-site; USD 25,000 - 30,000; Full time

Job summary

East Bay Regional Park District is seeking returning Gate Attendants to welcome visitors, collect park fees, and provide accurate information at our kiosks across multiple units in the Bay Area. This role emphasizes customer service, cash handling, and reliable daily logging of revenue and transactions.

Candidates should be 15.5 years or older, enjoy working with the public, and be able to handle busy periods while staying professional. Bilingual skills are a plus and uniforms are required.

Qualifications

• Public interaction and customer service skills are required.
• Ability to handle payments accurately and maintain records.
• Bilingual or multilingual skills are highly desirable.
• Minimum age of 15.5 years at appointment.

Responsibilities

• Greet visitors and collect park fees.
• Handle payments, provide change and receipts, and track daily revenue.
• Answer questions, give directions, and provide park information.
• Help with parking and swimming area openings, reservations, and supplies.
• Keep the kiosk area clean and report safety hazards.
• Communicate with staff and public safety officials when needed.

Skills

People skills

Detail-oriented

Dependable

Team player

Tools

Cash handling

Job description

Ready for another summer with East Bay Regional Park District? Former Gate Attendants are encouraged to apply!

Gate Attendants help create a great first impression for park visitors. From collecting parking fees to answering questions and providing directions, you’ll help visitors enjoy their time in our beautiful regional parks.

What You’ll Do

• Welcome visitors and collect park fees.
• Handle payments, provide change and receipts, and track daily revenue.
• Answer questions, give directions, and provide park information.
• Help with parking and swimming area openings, reservations, and supplies.
• Keep the area around your kiosk clean and report safety hazards.
• Communicate with staff and emergency personnel when needed.

Who We’re Looking For

• People person who enjoys helping and interacting with the public.
• Detail-oriented workers who can accurately handle payments and maintain records.
• Dependable self-starters who take initiative and follow through on responsibilities.
• Team players who can stay professional and work well in a fast-paced environment.

Potential Work Locations:

• Unit 1: Del Valle (Livermore, CA); Sunol/Ohlone (Sunol, CA); Shadow Cliffs (Pleasanton, CA)
• Unit 2: Ardenwood (Fremont, CA); Coyote Hills (Fremont, CA); Cull Canyon (Castro Valley, CA); Don Castro (Hayward, CA); Garin (Hayward, CA); Quarry Lakes (Fremont, CA)
• Unit 3: Anthony Chabot Regional Park (Castro Valley, CA); Lake Chabot (Castro Valley, CA); Roberts (Oakland, CA); Temescal (Oakland, CA)
• Unit 4: Point Pinole (Richmond, CA)
• Unit 5: Kennedy Grove (El Sobrante, CA); Tilden (Berkeley, CA)
• Unit 6: Briones (Lafayette, CA); Diablo Foothills (Walnut Creek, CA)
• Unit 7: Contra Loma (Antioch, CA); Black Diamond (Antioch, CA)

Our Values

• Respect: We honor each other, the park users we serve, and the land we steward.
• Resilience: We creatively adapt to change. We address challenges with empathy, perspective, and determination.
• Relationships: Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
• Responsiveness: We communicate openly, honestly, and reliably.
• Transparency: We hold the public’s trust through meaningful stakeholder engagement and unfettered access to timely and reliable information on decisions and performance.

Please note this job opportunity is only for former EBRPD Gate Attendants (returning staff only). Anyone interested in being considered for this Gate Attendant position and has never worked as a Gate Attendant with the Park District, should subscribe to this position to receive a notification once we begin receiving applications for new applicants.

Greets visitors; opens up the kiosk for daily operation; collects park fees, provides accurate change, issues receipts, and accurately maintains deposit logs and accounts for all revenue collected during the shift; maintains inventories of necessary supplies; responds to visitor questions and assists park users, including providing brochures, giving directions, taking reservations, and conveying park rules and regulations; communicates with staff and public safety officials during emergencies; conducts litter pick-up surrounding kiosk; opens parking and swimming areas; reports public hazards; and performs related duties as assigned.

Age: 15 ½ or older at the time of appointment.

Experience: None.

Other: Bilingual or multi-lingual skills are highly desirable. Administrative and cash handling skills are highly desirable.

Conditions of Employment:

• Must pass a Level 1 background check.
• Required to wear a Park District uniform.
• May be required to work unusual hours, weekends, and holidays.
• May be required to work alone in the kiosk for extended periods of time between visitors and/or in inclement weather.
• Gate Attendants are required to work 1 season with a minimum of 350 hours before progressing to the next pay step.
• Gate Attendants have limited rights under Local 2428, American Federation of State, County & Municipal Employees (AFSCME), AFL-CIO.

Knowledge of:

park rules and regulations; cash handling procedures; park amenities including trails; basic math skills; how to operate automated cash drawer and other electronic equipment including phone and communications radio; excellent customer service principles; verbal communication skills and competent mathematical skills.

Ability to:

conduct monetary transactions in a variety of forms (cash, credit, electronic); handle cash, count correct change, record transactions; learn to operate office equipment including computers and supporting word processing, spreadsheet, and database applications; follow directions; remain calm under pressure; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers.

Selection Process

Application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for testing and/or interview. Candidates whose qualifications best match District needs will be invited to participate in the examination process, consisting of a 15-minute online math/cash-handling test (new Gate Attendants only). Human Resources will establish a hiring list as a result of this exam and candidates on the list are eligible for referral to the hiring supervisors for interviews and possible selection.

Possession of minimum qualifications does not guarantee an invitation to test and/or interview.

Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.

Background Check:

The individuals chosen for hire must be able to pass a criminal background check prior to employment.

Special Testing Arrangements

If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at 510-544-2154.

Equal Opportunity Employer:

The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.