Visitor Center Aide

East Bay Regional Park District; Oakland (CA); In loco; USD 21.000 - 30.000; Part-time

Descrizione del lavoro

East Bay Regional Park District seeks Visitor Center Aides to provide public information at park visitor centers and surrounding areas. These entry-level roles support education programs and customer service, with duties from greeting visitors to handling cash for tickets and merchandise.

Work is outdoors in various park settings; no prior experience required, though bilingual skills are desirable. Positions are part-time, up to 28 hours per week, with eligibility for AFSCME union benefits as

Competenze

• Public speaking skills for conveying information to park visitors.
• Strong customer service mindset for assisting diverse visitors.
• Understanding of natural science and cultural history to answer questions.

Mansioni

• Greet visitors and provide information at the visitor center.
• Assist with pre-designed activities and programs.
• Handle cash transactions and maintain displays and logs.

Conoscenze

Public speaking

Customer service

Natural science

Basic math

Strumenti

Word processing

Spreadsheets

Databases

Descrizione del lavoro

Visitor Center Aides

Visitor Center Aides provide public information in a park visitor center and surrounding parklands. These positions are designed for those considering a career in environmental education, natural history, cultural history, or park professions while supplementing their current coursework in natural science and/or cultural history.

General Function

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Under direct supervision, performs a wide variety of entry level support and public information duties related to park visitor centers.

Class Characteristics

The Visitor Center Aide classification is distinguished from Interpretative Aide in that the latter has responsibilities related to assisting Naturalist Aides and Naturalists with program development and content creation and may provide direction to Visitor Center Aides and volunteers, while the former may only assist with elements of the program, such as setup/cleanup and conducting pre-designed activities.

Example of Duties

• Performs park visitor center duties such as opening/closing the center, hosting the public, administrative duties that may include answering the phone, stocking brochures, maintaining the bulletin boards and displays, minor custodial duties, keeping the visitor log, answering visitor questions, selling souvenirs and tickets, handling cash and merchandise, maintaining displays, running errands, feeding and caring for animals and fish, and otherwise assisting the public while they are in the Center
• Assists Naturalists with programs, by conducting pre-designed activities such as snake talks, puppet shows, spider talks, etc., roving, tabling, trail sweeping, etc.
• Performs related duties as assigned.

Minimum Qualifications

Age: 15 ½ or older at the time of appointment.

Experience: None.

Other: Bilingual or multi-lingual skills are highly desirable.

Knowledge Of

• Natural science/cultural history
• basic math skills; principles of effective customer service
• Principles and practices of public speaking
• Local flora and fauna
• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Ability To

• Communicate Park rules and procedures effectively to park visitors and users
• Conduct pre-designed activities for small to medium sized groups
• Provide public information and customer service
• Work outdoors in inclement weather
• Conduct monetary transactions in a variety of forms (cash, credit, electronic)
• Handle cash, count correct change, record transactions
• Perform basic clerical duties
• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain positive working relationships with those contacted in the course of work at all levels, including a culturally diverse public, with a focus on quality service to internal staff and external customers.

Conditions Of Employment

• Must pass a Level 2 Background check and subject to tuberculosis (TB) clearance.
• Required to wear a Park District uniform.
• May be required to work unusual hours, weekends, and holidays.

This position is designated as a Mandated Reporter under the Child Abuse and Neglect Reporting Act (CANRA). Mandated reporters are individuals who are obligated by law to report suspected cases of child abuse and neglect. As such, you will be required to sign an acknowledgment of having received the District’s policy and your responsibilities.

• Incumbents in this classification are limited to working up to 28 hours per week, not to exceed 999 hours per fiscal year (July 1 through June 30).
• Visitor Center Aides are required to work 1 year with a minimum of 350 hours before progressing to the next pay step.
• Visitor Center Aides have limited rights under Local 2428, American Federation of State, County & Municipal Employees (AFSCME), AFL-CIO.

Visitor Center Aides Work At The Following EBRPD Centers

• Big Break Visitor at the Delta Center in Oakley
• Black Diamond Mines in Antioch
• Coyote Hills or Ardenwood Historic Farm in Fremont
• Crab Cove at Crown Beach in Alameda
• Del Valle in Livermore
• Garin Regional Park in Hayward
• Mobile Education Outreach based out of Alameda
• Sunol Regional Wilderness in Sunol
• Tilden Botanic Garden in Berkeley
• Tilden Nature Area in Berkeley

Special Testing Arrangements

If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at 510-544-2154.

Equal Opportunity Employer

The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.

Additional Information

REPORTS TO: Supervising Naturalist

SUPERVISES: This is not a supervisory class.

There are no benefits associated with this position.