Gas Service Technician I – Field & Customer Support

Atmos Energy; Marrero (LA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Holidays and Paid Time Off

Parental Leave

Retirement Savings Plan

Annual Bonus Opportunity

Wellness Programs

Job summary

Atmos Energy is seeking a field technician to perform basic tasks with prescribed procedures and respond to customer service requests such as connections and disconnections. The role includes operating Wireless Meter Reading equipment, maintaining safety records, and assisting with emergency responsiveness.

This position requires a high school diploma or GED, a valid driver's license, and ongoing operator qualifications.

Qualifications

• Requires a general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED).
• Requires valid driver's license in accordance with Company standards.
• Operator Qualifications (OQ) and related training must be maintained.
• Requires ability to utilize the Company’s internet/intranet web site and available resources for data entry, reference and/or retrieval tasks.
• Requires ability to communicate with internal/external customers in order to obtain and/or provide explanations and/or information on basic types of factual information.

Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as becomes operator qualified.
• Informs customer of needed repairs and answers basic questions. Assures that customer understands and is satisfied with work completed.
• May disconnect service as necessary and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment as necessary.
• Assists with activities to assure responsiveness to natural gas and other emergencies.

Skills

Communication Skills

Customer Service Orientation

Reading & Math Basics

Education

High School Diploma or GED

Job description

Atmos Energy is seeking a field technician to perform basic tasks with prescribed procedures and respond to customer service requests such as connections and disconnections. The role includes operating Wireless Meter Reading equipment, maintaining safety records, and assisting with emergency responsiveness.

This position requires a high school diploma or GED, a valid driver's license, and ongoing operator qualifications.