Field Service Technician I – Gas Meters & Customer Care

Atmos Energy; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Atmos Energy is seeking a field service technician to handle customer service requests, connections and disconnections as operator qualified, and to read meters for billing. You will install and operate Wireless Meter Reading equipment and assist with safety and emergency response activities.

The role requires a high school diploma or GED, valid driver's license, and OQ/OJT training. On-call duties and fieldwork in various weather conditions are common, with a focus on safety and customer

Qualifications

• High school diploma or GED required.
• Valid driver’s license required.
• Operator Qualifications (OQ) and on‑the‑job training (OJT) required.
• Computer skills for data entry and retrieval.
• Ability to communicate with internal/external customers.
• Safety training and compliance requirements.

Responsibilities

• Performs basic work using clearly prescribed procedures.
• Responds to customer requests for service including connections and disconnections as operator qualified.
• Informs customer of needed repairs and ensures customer understanding and satisfaction with work.
• May disconnect service and perform collection efforts on delinquent accounts.
• Installs, programs, and operates Wireless Meter Reading (WMR) equipment.
• Assists with activities to assure responsiveness to natural gas and other emergencies.
• Completes and maintains accurate records and reports to comply with company and regulatory requirements.
• May read meters and record usage for billing.
• May be required to hold stand-by duty, work shifts, holidays, weekends, emergency call outs, and extended hours.
• Requires reporting outside regular work area.
• Identifies and reports safety and encroachment issues to resolution.
• Responsible for safe operation and inspection of company vehicles and equipment.
• Supports company values and core values including safety and code of conduct.
• Must complete required safety training.

Education

High school diploma or GED

Job description

Atmos Energy is seeking a field service technician to handle customer service requests, connections and disconnections as operator qualified, and to read meters for billing. You will install and operate Wireless Meter Reading equipment and assist with safety and emergency response activities.

The role requires a high school diploma or GED, valid driver's license, and OQ/OJT training. On-call duties and fieldwork in various weather conditions are common, with a focus on safety and customer