Garden Visitor Experience Specialist

Pittsburgh Botanic Garden; Oakdale (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Pittsburgh Botanic Garden in Oakdale, PA, seeks a Visitor Experience Assistant to greet guests, process admissions, assist with gift shop sales, memberships, classes, and events registrations, and support the Welcome Center operations.

The role requires strong customer service, clear communication, reliability, and the ability to work independently in a fast-paced environment; CPR/First Aid certification is a plus, with flexible 15–25 hour weeks and seasonal scheduling.

Qualifications

• High school diploma or equivalent is required.
• Previous experience in customer service is required.
• Must have a high attention to detail and be able to troubleshoot in a fast-paced environment.
• Able to communicate clearly and tactfully.
• Be reliable and able to work independently.
• Have basic computer knowledge and the ability to learn the Altru/POS system.
• CPR certification and first aid training, along with demonstrated skills in collaboration and creative problem-solving a plus.
• Clearances and required background checks (Child Abuse Clearance; PA State Police Background Check; Fingerprint Background Check, PA valid driver’s license).
• RAMP Certified or can become certified.

Responsibilities

• Greeting visitors and guests in a friendly and attentive way and addressing their needs promptly, including the processing of admissions, gift shop sales, memberships, classes, and events registrations.
• Answer and route calls and emails appropriately.
• Ensure that the Welcome Center is clean and in working order at the beginning and end of each shift, per the provided checklist.
• Remain current on upcoming activities, fundraisers, and Garden development.
• Maintain knowledge of membership levels, benefits, and promotions.
• Adhere to PBG Customer Service guidelines, policies, and procedures.
• Responsible for cash drawer security, cash balance, and adhering to all other aspects of PBG cash handling policy.
• Ensure constant coverage of the station to which you are assigned.
• Communicate clearly and effectively with a diverse group of stakeholders, guests, and patrons.
• Assist with inventory, restocking printed material, merchandise that was sold, and supplies.
• Perform other duties assigned to support Garden operations and community events.

Skills

Customer service

Communication

Detail-oriented

Independent work

Education

High school diploma

PA driver's license

CPR certification

Tools

Altru/POS system

Job description

Pittsburgh Botanic Garden in Oakdale, PA, seeks a Visitor Experience Assistant to greet guests, process admissions, assist with gift shop sales, memberships, classes, and events registrations, and support the Welcome Center operations.

The role requires strong customer service, clear communication, reliability, and the ability to work independently in a fast-paced environment; CPR/First Aid certification is a plus, with flexible 15–25 hour weeks and seasonal scheduling.