Retail Store Manager

Esbenshade's Garden Centers

Lititz (Lancaster County)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision and Life Insurance

Health Reimbursement Account (HRA)

401(k) and Roth IRA options

Employee Assistance Program (EAP)

Generous Employee Discount

Competitive Paid Time Off (PTO)

Job summary

A family-owned garden center is seeking a highly motivated Store Manager for their Lititz location. The role combines store management with strategic retail buying to ensure exceptional customer experiences and efficient operations. Key responsibilities include leading daily operations, managing performance goals, and developing staff. Candidates should have over 5 years of retail management experience, strong leadership skills, and knowledge in horticulture. The position offers comprehensive benefits including medical insurance and competitive paid time off.

Qualifications

5+ years of experience in retail management, preferably in the garden center or nursery industry.
Proven experience in retail buying and vendor management.
Strong leadership and team-building skills.

Responsibilities

Lead daily operations of the Lititz retail garden center location.
Ensure the location meets performance and customer service goals.
Implement operational standards and health & safety protocols.

Skills

Retail management

Leadership

Customer service

Problem-solving

Vendor management

Organizational skills

Education

Horticulture or related certification

Tools

POS systems

Inventory software

Job description

To apply: Please submit your application HERE .

About Us

At Esbenshade’s,we’remore than just a garden center —we’rea family-owned business with deep roots and a passion for helping brands grow online and in-store. Our team thrives on innovation, creativity and the entrepreneurial spirit that has shaped our success for over 60 years. We believe in empowering our people, building strong vendor partnerships andmaintaininga culture that values bothhard workand a sense of family. Join us and be part of a companythat’sgrowing fast, thinking big and staying true to its core values.

Medical, Dental, Vision and Life Insurance
Health Reimbursement Account (HRA)
401(k) and Roth IRA options
Employee Assistance Program (EAP)
Generous Employee Discount
Competitive Paid Time Off (PTO)

Position Overview

We are seeking a highly motivated and experienced Store Manager to oversee operations of our Lititz retail location and to contribute as a key member of our buying team for our premier garden center locations. This leadership role combines high-level store management with strategic retail buying, ensuring exceptional customer experience, optimized product mix and efficient day-to-day operations. The position requires a strong understanding of nursery operations, garden center retail and seasonal plant trends, with a hands‑on, team‑oriented management style.

Key Responsibilities

Store Operations Management

Lead and manage daily operations of our Lititz retail garden center location, including nursery, greenhouse, garden center, design, perennials and cashier/customer service departments.
Ensure the location meets or exceeds performance, sales and customer service goals.
Implement consistent operational standards, visual merchandising and health & safety protocols.
Train and mentor department managers, department leaders and retail associates.
Foster a positive, customer‑focused culture through consistent coaching, support and recognition.
Develop and execute staff scheduling, performance evaluations and team development plans.

Customer Experience & Service

Maintain high standards of customer service and satisfaction.
Resolve escalated customer concerns promptly and professionally.
Collaborate with all department level managers to ensure seamless service delivery from purchase to checkout.
Support the Director of Retail Operations in meeting budget and revenue goals.
Analyze store performance metrics, identify opportunities for improvement and implement action plans.
Ensure accuracy in POS systems, pricing, inventory management and financial reporting.

Qualifications

5+ years of experience in retail management, preferably in the garden center or nursery industry.
Proven experience in retail buying, purchasing strategy and vendor management.
Strong leadership, team building and people management skills.
Knowledge of horticulture, plant care and seasonal product cycles.
Exceptional organizational, analytical and problem‑solving abilities.
Proficiency with POS systems, inventory software and retail operations tools.
Excellent communication and interpersonal skills.

Preferred Skills