Garden Center Associate

Esbenshade's Garden Centers; Lititz (Lancaster County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Family-owned business

Team-oriented culture

Opportunity for seasonal overtime

Job summary

Esbenshade's Garden Centers in Lititz is seeking a Garden Center Associate for year-round employment. The role focuses on sales, customer service, and merchandise support in the Garden Center and Design departments. Candidates should possess basic gardening knowledge and a commitment to excellent customer service.

This position includes responsibilities like assisting customers, managing inventory, and ensuring the aesthetics of the department displays. A willingness to learn is essential, as is a positive attitude towards customer interaction.

Qualifications

• Ability to provide outstanding customer service in a friendly and professional manner.
• Basic knowledge of gardening and gardening-related products is helpful.
• Willingness to learn department products.

Responsibilities

• Provide sales and customer service support in the Garden Center and Design departments.
• Assist customers with inquiries regarding gardening products.
• Maintain organized and appealing department displays.

Skills

Customer service

Basic gardening knowledge

Familiarity with garden products

Speed and accuracy in processing

Creativity and merchandising

Job description

Departments

Garden Center and Design

Reports To

Department Manager

Classification

Location

Job Type

In Person

Experience Requirement

Basic gardening or garden-related product knowledge is helpful; retail and customer service experience is preferred.

About Esbenshade's

Esbenshade's is more than a garden center. We are a family-owned business with deep roots, a strong entrepreneurial spirit and a passion for helping things grow. For more than 60 years, we have built our reputation on innovation, exceptional customer service and lasting vendor partnerships.

We are proud of a culture that values hard work, creativity, collaboration and family. As we continue to grow, we are looking for team members who want to make an impact while staying grounded in the values that define us.

Job Summary

The Garden Center Associate provides sales, customer service, restocking, merchandising and display support within the Garden Center and Design departments at the Lititz retail location. This position is year-round. This role requires a customer-first attitude, willingness to learn, attention to department presentation and basic knowledge of gardening and garden-related products. Responsibilities includeassistingcustomers, processing shipments, maintainingmerchandise, supporting inventory counts and helping create a clean, safe and inspiring shopping experience.

Key Responsibilities

Customer Experience

• Approach every customer with a smile and pleasant attitude, offering assistanceasneededand answering questions politely.
• Provide customers with a positive, successful shopping experience that encourages them to return.
• Assistcustomers with questions and recommendations related to fertilizers, chemicals, soils, patio furniture, birding items, garden decor, pottery, seeds, bulbs and other garden-related products.
• Follow up with customers or seek assistance from others when an answer is not immediately known.
• Maintain a presentable appearance and professional attitude while supporting the Esbenshade's customer service standard.

Department Support and Merchandising

• Provide sales and customer service support in the Garden Center and Design departments.
• Execute restocking, merchandising and display plans as directed by the Department Manager.
• Learn the basics of all items within the assigned departments, including gardening supplies, seeds and bulbs, pottery, containers, garden decor, birding and related hard goods.
• Stock, price, clean and organize merchandise in assigned areas as needed.
• Support attractive, well-stocked and easy-to-shop department displays that inspire customers.

Receiving, Inventory and Operations

• Receive, check in and process shipments and transfers with speed and accuracy.
• Help with inventory counts throughout theseasons.
• Oversee quality control and cleanliness of assigned areas.
• Maintain a safe working and shopping environment at all times.
• Communicateproblems or concerns with management and display a positive attitude with employees and customers.
• Perform all other duties assigned by a supervisor or management personnel.

Skills and Qualifications

• Ability to provide outstanding customer service in a friendly, helpful and professional manner.
• Basic knowledge of gardening and garden-related products is helpful.
• Familiarity with fertilizers, chemicals, soils and amendments, seeds and bulbs, pottery and containers, garden decor, birding and related hard goods is helpful.
• Speed and accuracy with processing shipments and transfers.
• Creativity and merchandising experienceisa plus.
• Basic computer experience or willingness to learn is preferred.
• Willingness to learndepartment products and support customer recommendations.

Work Schedule and Physical Requirements

• Year-round position with seasonal hours that vary based on business needs.
• Approximate schedule:5-day work week. The store is open Monday through Saturday, and theemployeewill work five days a week. When the employee is scheduledonSaturday, they will receive a weekday off in addition to Sunday when the store is closed.
• Please note:Overtime may berequiredduring the Spring season. However, overtime will be scheduled with asetstarttimeand endtime. Overtime usually begins in April and ends in June and can average 45-50 total hours.
• Willingness to work an average of two to three evenings per week during thebusy springseason if evening hours are agreed upon at hiring.
• Most Saturdays arerequired.
• Some holidays and special event periods arerequired, including Easter weekend, Mother's Day weekend, Memorial Day, Black Friday and the week of the parking lot sale.
• Some heavy lifting isrequired.

Equal Opportunity Statement

Esbenshade's is an equal opportunity employer. We value teamwork, respect and a positive work environment and we welcome qualified candidates who are excited to contribute to our continued growth.