Garden Center Dept Leader - Customer Experience

Kroger Family of Companies; Kirkland (WA); On-site; USD 33,000 - 39,000; Full time

Job summary

Kroger Family of Companies is seeking a department supervisor in Kirkland, WA to lead staffing, uphold safety and quality standards, and deliver outstanding customer service. You will guide merchandising, inventory, and promotions while supporting daily department operations and training associates.

The role emphasizes effective communication, knowledge of products, and ability to handle busy periods. A high school diploma and 18+ are desirable; compensation is hourly with potential for growth.

Qualifications

• Effective communication skills.
• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.

Responsibilities

• Develop adequate scheduling to balance customer volume with associate needs.
• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the department and respond to questions.
• Understand the store's layout and locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note discrepancies.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Observe scheduled shift operating hours.
• Model excellent customer service, friendliness, and a clean department.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Authorize any manager discretion markdowns.
• Understand and perform cashier functions.
• Ensure seasonal plans are executed to standard.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls are followed.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and notify of repairs.
• Notify management of accidents.
• Report all safety risks and illegal activity.
• Must be able to perform essential functions with or without accommodation.

Skills

Communication

Basic math

Stress management

Physical demands

Age 18+

Education

High school diploma or equivalent

Job description

Kroger Family of Companies is seeking a department supervisor in Kirkland, WA to lead staffing, uphold safety and quality standards, and deliver outstanding customer service. You will guide merchandising, inventory, and promotions while supporting daily department operations and training associates.

The role emphasizes effective communication, knowledge of products, and ability to handle busy periods. A high school diploma and 18+ are desirable; compensation is hourly with potential for growth.