Garden Center Dept Lead: Customer-First & Growth Focus

Kroger; Medford (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee discounts

Tuition reimbursement

Training programs

Job summary

Kroger is seeking an operations-focused team member at the Medford, OR store to supervise department activities and deliver outstanding customer service. You will manage scheduling, train staff, and ensure compliance with health, safety, and store policies while supporting daily operations and promotions.

Join a team that emphasizes respect, integrity, and service excellence, with opportunities for growth within a large national grocer network and a commitment to community involvement.

Qualifications

• Knowledge of basic math: counting, addition, and subtraction.
• Ability to handle stressful situations.
• Must be able to meet the minimum physical demands of the position.
• Must be 18 or older.
• High school diploma or equivalent.
• Second language: speaking, reading and/or writing.

Responsibilities

• Develop adequate scheduling to balance customer volume with associate needs.
• Adhere to all local, state and federal health and civil codes.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Understand the store's layout and be able to locate products.
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Plan, organize and supervise the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Observe scheduled shift operating hours.
• Model excellent customer service, demonstrating friendliness, and maintaining a clean and orderly department.
• Demonstrate creative merchandising.
• Condition all products in assigned sections according to company policy.
• Authorize any manager discretion markdowns.
• Understand and perform cashier functions.
• Ensures seasonal plans are executed to standard.
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Basic math

Stress management

Customer service

Bilingual

Education

High school diploma or equivalent

Job description

Kroger is seeking an operations-focused team member at the Medford, OR store to supervise department activities and deliver outstanding customer service. You will manage scheduling, train staff, and ensure compliance with health, safety, and store policies while supporting daily operations and promotions.

Join a team that emphasizes respect, integrity, and service excellence, with opportunities for growth within a large national grocer network and a commitment to community involvement.