Garage Door Technician & Training Specialist

HELP Plumbing, Heating and Air Conditioning; Mason (OH); Presencial; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay plus commissions

Company vehicle and gas card

Insurance: Medical/Dental/Vision/Life/

401(k) with employer match

Paid time off & holidays

Ongoing training and development

Gym membership reimbursement

Descripción de la vacante

HELP Plumbing, Heating and Air Conditioning in the Cincinnati region seeks a Garage Door Service Specialist to lead technical excellence in the garage door department. You will perform hands-on service, installations, and sales, while developing training and SOPs under the Home Services Manager’s guidance.

You will coach technicians, ensure safety standards, and coordinate with dispatch and management to deliver high-quality workmanship.

Formación

• 3-5 years of experience in residential garage door installation, service, or repair.
• Experience mentoring, coaching, or training technicians, or serving as a lead technician, strongly preferred.
• Strong knowledge of residential garage door systems, openers, springs, cables, tracks, controls, installation methods, troubleshooting, and related safety practices.
• Demonstrated ability to teach technical concepts, provide constructive feedback, influence without formal authority, and communicate effectively with technicians, customers, and Leadership.
• Ability to build processes in a new department, manage multiple priorities, maintain accurate documentation, and follow through on improvement initiatives in a fast-paced environment.
• Strong customer service, judgment, organization, and problem-solving skills with a team-first attitude.
• Valid Ohio/Kentucky/Indiana driver’s license with a clean driving record.

Responsabilidades

• Perform garage door inspections, repairs, maintenance, replacements, installations, opener service, spring and cable work, safety checks, and troubleshooting for residential customers.
• Evaluate customer needs, explain repair and replacement options, prepare accurate estimates, recommend appropriate products or upgrades, and conduct sales in a professional and ethical manner.
• Conduct ride-alongs, jobsite observations, and completed-work inspections to verify workmanship, safety, documentation, and customer service standards; provide coaching and feedback.
• Build and deliver ongoing training for technicians, including technical skills, diagnostics, installation methods, service procedures, safety, sales presentation, and communication.
• Help establish SOPs and department standards for garage door service, safety practices, parts usage, warranty handling, documentation, and quality control.
• Coordinate with dispatch, management, warehouse, and office staff to support scheduling, inventory readiness, product selection, documentation, and efficient job completion.

Conocimientos

Mentoring technicians

Technical coaching

Garage door systems knowledge

Customer service

Communication skills

Problem solving

Valid driver’s license

Descripción del empleo

HELP Plumbing, Heating and Air Conditioning in the Cincinnati region seeks a Garage Door Service Specialist to lead technical excellence in the garage door department. You will perform hands-on service, installations, and sales, while developing training and SOPs under the Home Services Manager’s guidance.

You will coach technicians, ensure safety standards, and coordinate with dispatch and management to deliver high-quality workmanship.