Gap Inc. Sr Manager, Learning & Development - Product-to-Market Transformation

Gap Inc.; San Francisco (CA); On-site; USD 156,000 - 202,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer time

401(k) match

Stock purchase plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Gap Inc. is seeking a Senior Manager of Learning & Development to shape a comprehensive learning strategy that powers product-to-market transformation.

You will collaborate with design, merchandising, product, and HR to build agile, digital-first learning experiences that accelerate adoption and leadership capability across the organization. You will lead initiatives to measure impact, apply data-driven improvements, and foster a culture of continuous learning and speed.

Qualifications

• 5+ years in learning design, facilitation, or program delivery in fast-paced environments.

Responsibilities

• Design and deliver a holistic learning strategy that advances functional capability, leadership development, early talent, and enterprise transformation.
• Embed learning solutions that accelerate adoption of new processes, technologies, and agile ways of working.
• Oversee scalable learning programs including onboarding, theory, process, and technical training, and change leadership.

Skills

Learning design

Facilitation

Program delivery

Change management

Stakeholder engagement

Digital learning tools

Tools

Learning management systems

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio-Old Navy, Gap, Banana Republic, and Athleta-each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We're driven by a shared purpose: to bridge gaps-between people, perspectives, and possibilities-to create a better world.

We're building a team that performs at a high level-people who think boldly, take ownership, and turn ideas into impact. If you're ready to learn fast and help shape what's next, you'll fit right in.

About the role

The Senior Manager, Learning & Development plays a pivotal role in driving the success of Gap Inc.'s Product-to-Market Transformation. This leader is responsible for designing and executing integrated talent and learning strategies that accelerate growth, build organizational capability, and enable our teams to work faster and smarter. Operating within the Product-to-Market Transformation team, this role partners closely with program and talent workstream owners to design learning experiences that empower teams to move with agility, simplify ways of working, and sustain momentum across functions. You'll shape a culture of continuous learning, digital enablement, and leadership excellence that directly supports Gap Inc.'s enterprise Product-to-Market transformation and growth objectives.Gap Inc.'s Product-to-Market Tranformation is focused on fundamentally reshaping how work gets done through the integration of AI, advanced analytics, and modern ways of working. Working teams across Design, Merchandising, Merchandise Planning, Product Development, Sourcing, Supply Chain, and corporate functions, Product to Market Transformation drives greater agility, productivity, and innovation across the end-to-end business. This role will play a key part in advancing tranformation priorities by helping identify, implement, and scale AI-powered capabilities that enhance decision-making, improve business outcomes, and empower employees throughout the organization. As a strategic thought partner, you'll collaborate across business, HR, and technology teams to ensure our workforce is future-ready and aligned to the behaviors that drive speed, collaboration, and innovation.

What you'll do

Learning & Development

• Design and deliver a holistic learning strategy that advances functional capability, leadership development, early talent, and enterprise transformation.
• Partner with workstream owners to embed learning solutions that accelerate adoption of new processes, technologies, and agile ways of working.
• Oversee the design, delivery, and measurement of scalable, adaptive learning programs that build capabilities including onboarding, theory, process, and technical training, and change leadership for both experienced employees and new employees.
• Curate and integrate innovative approaches-such as digital platforms, microlearning, social learning, and coaching networks-to promote faster skill development and performance uplift.
• Apply a test-and-learn mindset to measure impact, leverage data and feedback, and continuously improve outcomes that enhance workstream success.

Employee Experience & Engagement

• Champion a culture of learning, growth, and agility to enhance engagement and support adoption.
• Use modern instructional design and digital-first learning methods to create inclusive, personalized experiences that empower teams to operate with speed and confidence.
• Inspire employees to embrace change, simplify workflows, and build resilience during transformation.

Cross-Functional Collaboration

• Partner with HRBPs, business leaders, People Analytics, and Change Management to align learning strategies with enterprise initiatives.
• Act as a connector and influencer-bringing together cross-functional teams to share insights, accelerate learning cycles, and embed the principles of speed and simplicity into daily ways of working.

Who you are

• 5+ years of experience in learning design, facilitation, and/or program delivery within fast-paced or retail environments; 3-5 years in enterprise-scale or transformational roles.
• Proven ability to lead learning strategies in complex, ambiguous, and rapidly evolving contexts, with a strong understanding of change acceleration and Speed adoption.
• Demonstrated growth mindset, agility, and resilience, with a focus on enabling teams to move faster and adapt continuously.
• Strong facilitation, content design, and stakeholder engagement skills with the ability to influence at all levels and drive alignment with Speed and transformation goals.
• Experience leveraging modern learning technologies and digital ecosystems to drive scalable, future-forward learning solutions.

Success in This Role Means

You will measure success through strengthened organizational capability, enhanced employee engagement, and accelerated skill development that enable Gap Inc.'s Product-to-Market transformation-especially the Speed initiative-to scale effectively. Your work will help teams learn faster, adapt quicker, and sustain behaviors that reinforce a culture of speed, simplicity, and continuous improvement.

Salary Range:

$155,500.00 - $202,200.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of your choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.