Revenue Cycle Specialist III

Abbott; Chicago (IL); Remote; USD 28,000 - 56,000; Full time

Job summary

Abbott is seeking a Revenue Cycle Specialist to act as a subject matter expert on order-to-cash processes. You will collaborate across departments, assist with workflow management, and support KPI-driven initiatives using EMR tools and Microsoft Office.

The role requires prior experience in healthcare revenue cycle, strong problem-solving skills, and attention to detail. Abbott emphasizes equal opportunity employment and a diverse workforce.

Qualifications

• 2+ years in contact center, data entry, or customer service.
• 2+ years working in multiple computer systems (MS Office, Excel, Epic, Onbase).
• 1+ years in medical data entry using EMR systems.
• HIPAA knowledge.
• Medical terminology, medical billing, and insurance terms knowledge.

Responsibilities

• Serve as SME on order-to-cash handling tasks and support Revenue Cycle initiatives.
• Resolve Revenue processes, EMR queues, and patient claims, charges, and appeals.
• Support management of workflows and team resource allocation.
• Attend and co-facilitate meetings with internal departments.
• Use Microsoft Office and EMR reporting tools for leadership requests.
• Document all information per SOPs and workflows.
• Ensure timely queue turnaround and contribute to process improvements.

Skills

Attention to detail

Excellent communication

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Epic

Onbase

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION

The Revenue Cycle Specialist will serve as a Subject Matter Expert (SME) on order to cash handling tasks. This position will collaborate with team leadership, help support team projects and initiatives, and regularly collaborate cross-functionally to support the Revenue Cycle and Order to Cash functions.

Essential Duties

• Serve as a process SME to internal department team members on internal processes and source documents.
• Perform all team essential duties proficiently; including resolution of all Revenue processes, handling queues in the Electronic Medical Records (EMR) system, and troubleshooting patient claims, charges, and appeal processes.
• In collaboration with leadership, support management of workflows and team resource allocation.
• Attend and co-facilitate associated meetings with internal departments.
• Utilize Microsoft Office and EMR reporting tools to support team initiatives and leadership requests.
• Participate in cross-department project initiatives, as needed.
• Perform all duties and document all information according to Standard Operating Procedures (SOPs) and workflows.
• Ability to support work queue turnaround time requirements.
• Ability to actively contribute in the process improvement process.
• Strong attention to detail, organization, and record-keeping skills.
• Excellent analytical skills; ability to understand business processes.
• Disciplined, self-motivated, and reliable.
• Ability to problem solve and stay organized.
• Ability to stay focused on a task and work independently.
• Ability to stay motivated, keep a positive attitude, and perform quality work.
• Ability to be punctual and complete tasks that are assigned in a timely manner.
• Ability to adapt to changing workload and circumstances effectively; able to respond to new information quickly.
• Ability to act in a professional manner in all interactions with members of the Exact Sciences teams, clients, and associates.
• Excellent interpersonal skills; ability to interact and build strong working relationships with peers at all levels of the organization.
• Excellent communication skills, both written and verbal; ability to convey process updates.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to work overtime, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• You will be required to successfully complete all Epic trainings for TOQ and PFS work queues.

Minimum Qualifications

• High School Diploma or General Education Degree (GED).
• 2+ years of experience in a contact center, data entry, or customer service environment.
• 2+ years of experience in multiple computer systems; including, but not limited to, Microsoft Office Suite, Excel, Epic, and Onbase.
• 1+ years of experience working in a medical data entry environment utilizing EMR systems.
• Proven ability to solve complex problems related to overall workflow processes.
• Working knowledge of HIPAA Laws.
• Working knowledge of medical terminology, medical billing, and insurance terms.
• Working knowledge of laboratory terminology.
• Proficient in Adobe Acrobat; with a demonstrated ability to navigate multiple systems within order workflow and manipulate files into PDF.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience with project-based work.
• Peer mentorship experience.
• Experience supporting multiple work streams concurrently.
• Process documentation experience with Microsoft Visio or similar programs.

The base pay for this position is $20.50 - $41.00/hour. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Accounts Payable & Receivables, Credit & Collection, & Payroll
DIVISION: ONCO Cancer Diagnostics
LOCATION: United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: No
MEDICAL SURVEILLANCE: No
SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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