Gaming Service Technician III

International Game Technology; Alabama; Remote; USD 33,000 - 86,000; Full time

Job summary

A leading company in gaming seeks a Gaming Service Technician III in Southern Alabama. This role involves troubleshooting and maintaining gaming equipment, delivering excellent customer service, and participating in new projects. Candidates should have a High School Diploma and 4+ years of relevant experience, along with technical skills in electronics.

Benefits

401(k) Savings Plan

Health, dental, and vision insurance

Tuition reimbursement

Paid time off

Wellness programs

Discretionary bonuses

Qualifications

• High School Diploma or equivalent required.
• 4+ years of experience in electronics or related field.
• Technical or IT training is a plus.

Responsibilities

• Perform installation, troubleshooting, and repair of gaming equipment.
• Provide customer service to venue management and patrons.
• Document repairs and maintenance tasks.

Skills

Technical experience

AC/DC fundamentals

Tool usage

Customer service

Problem solving

Education

High School Diploma or equivalent

Technical or IT related training

Tools

SAP

Job description

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IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visitwww.igt.com .

Join the WINNING TEAM at IGT Global!

IGT is seeking a Gaming Service Technician III in the area of southern Alabama. The Gaming Service Technician III will support our casino services team and be part of our award-winning gaming products organization.

This position is remote, preferred location is Alabama.

RESPONSIBILITIES

The Gaming Service Technician III is responsible for performing a variety of duties related to the basic troubleshooting, maintenance and repair of gaming terminals while in a casino and gaming service environment. The Gaming Service Technician III will provide customer service to venue management and patrons as well.

• Responsible for various install, troubleshooting, and repair of IGT gaming equipment.
• Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
• Support various projects including new casino openings, expansions, system rollouts and conversions.
• Successfully delegate to peer staff on various system projects.
• Knowledge share with internal and external customers on new products.
• Maintain accurate inventory of parts issued and needed in market(s).
• Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
• Follow documentation, policies and procedures and perform tasks with minimal supervision.
• Reading and translating wiring diagrams.
• Resolve technical problems and perform program upgrades, and download set up.
• Testing programs with various verification devices.
• Troubleshoot with input and output tests.
• Set up game options and test various devices.
• Test pay table, reel strip and bonus awards.
• Install, repair and maintain data lines, fiber optics, and telephone lines.
• Knowledge share with customers on basic game functionality.
• Maintain a positive image of IGT with co-workers and IGT’s customers.
• In-depth user-level knowledge of SAP preferred.

QUALIFICATIONS

Education Required
• High School Diploma or equivalent required.
• Technical or I.T. related training or education is a plus.

Experience Required
• 4+ years of electronics, repair, field, or related industry experience.

Skills Required
• Must be computer literate and have documented technical experience.
• Knowledge and understanding of AC/DC fundamentals.
• Knowledge of tools and experience using the tools is required.
• Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
• Must be able to lift 50 pounds and able to stand a full shift.
• Ability to follow policies, procedures, and safety guidelines.
• Must be able to adapt to various jurisdictions and interface with compliance officers.
• Must be able to adapt to various jurisdictions and interface with compliance officers.
• Must be willing to travel.

Keys to Success

#LI-DG1

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $33,800 - $85,176. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses . In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .