Gaming Retail Lead & Events Coordinator

Game Nerdz; Mesquite (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Game Nerdz in Texas is seeking a Keyholder to join our team-oriented family. You will arrive on time for shifts, provide outstanding customer service with product and brand knowledge, and support cash handling and store operations when leadership is not present.

You will help analyze sales trends, maintain in-store presentation, promote gaming events, host in-store activities, and respond to customer concerns.

Qualifications

• 1+ year leader of retail/hospitality store environments.
• Retail know-how with hands-on experience managing all aspects of a retail store.
• Ability to work a flexible schedule, including nights and weekends work hours as business dictates
• Basic knowledge of tabletop games and trading card games
• Quick-learner and willingness to learn new processes
• Good Communication Skills
• Basic Computer/Software - Various computer and tablet technologies familiarity
• Refined verbal and written communication skills
• Excellent organizational, time management, and interpersonal skills.
• Strong analytical, attention to detail, and exceptional follow- up skills.
• Customer service oriented.
• De-escalation skills.

Responsibilities

• Arrive on time for shifts, prepared for work
• Responsible for an outstanding customer service experience by product and brand knowledge to provide the highest level of care to customers
• Open to feedback, communicates well and takes action as required
• Analyze current and future store sales trends, proactively identifying business opportunities to improve sales metrics
• Maintain an impactful store presentation that correlates to Game Nerdz standards and guidelines.
• Maintain cleanliness and organization throughout the store at all times (bathrooms, storage room, cash wrap, office, etc.).
• Manages cash administration, oversees the receiving of new shipment, controls all returns, damages and refunds for consistency and compliance when Store Manager or Assistant Manager are not present.
• Overseeing loss prevention, shrink goals, monitoring store inventories and ensuring highest level of accuracy
• Respond to customer concerns and complaints including on social media.
• Responsible for the promotion of the gaming events and player experience in store and on social media platforms.
• Knowledge of events and ability to host events taking place in the store.

Skills

Leadership experience

Retail know-how

Customer service

Communication skills

Computer literacy

De-escalation skills

Tools

POS systems

Tablet technology

Job description

Game Nerdz in Texas is seeking a Keyholder to join our team-oriented family. You will arrive on time for shifts, provide outstanding customer service with product and brand knowledge, and support cash handling and store operations when leadership is not present.

You will help analyze sales trends, maintain in-store presentation, promote gaming events, host in-store activities, and respond to customer concerns.