Gaming Retail Keyholder: Drive Guest Service & Sales

GameStop; Illinois; On-site; USD 21,352 - 25,141; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Employee discount

Casual work environment

Job summary

GameStop is seeking a Retail Keyholder in Illinois to assist store management and provide exceptional guest service. This role involves engaging with customers, maintaining a clean and organized store, and supporting sales through product knowledge and customer relationships. Applicants should be at least 18 years old, possess a high school diploma, and have some experience in retail. Successful candidates demonstrate strong communication skills and the ability to thrive in a fast-paced environment. Competitive pay ranges from $15.50 to $18.25 hourly.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best‑in‑class guest service.
• Support the overall shopping environment.
• Process guest purchases and returns accurately.
• Address guest comments or questions.
• Promote GameStop’s unique guest benefits.
• Ensure store cleanliness and organization.
• Safeguard company assets through effective inventory control.
• Complete Omni‑Channel orders daily.
• Assist management in ensuring enough cash for sales transactions.
• Check shipments for discrepancies.
• Supervise and delegate tasks to Sales Associates.

Skills

Exceptional guest service skills

Bilingual English/Spanish speaking

Education

High school diploma or equivalent

Job description

GameStop is seeking a Retail Keyholder in Illinois to assist store management and provide exceptional guest service. This role involves engaging with customers, maintaining a clean and organized store, and supporting sales through product knowledge and customer relationships. Applicants should be at least 18 years old, possess a high school diploma, and have some experience in retail. Successful candidates demonstrate strong communication skills and the ability to thrive in a fast-paced environment. Competitive pay ranges from $15.50 to $18.25 hourly.