Gaming Operations Manager

Caesars Entertainment Corporation; Pompano Beach (FL); On-site; USD 65,000 - 110,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a Slot Operations Manager to supervise all aspects of Slots and Table Games for the assigned shift, delivering a differentiated service experience and ensuring optimum performance.

The role emphasizes staff development, budgeting, compliance, and guest relations, with a focus on ethical leadership and driving profitability while maintaining regulatory requirements across the property.

Qualifications

• Must be 21 years of age or older.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.
• Must possess a 1055 gaming license or be able to obtain one.
• Gaming industry experience strongly preferred.
• High school diploma required; college degree preferred.
• 5 years progressively challenging experience in a gaming operations role, prefer table games experience.

Responsibilities

• Assist Director of Slot Operations and Poker & Table Games Director to develop and implement strategies for customer service, comping, games layout and mix, revenue growth, and expense management to maximize profitability.
• Drive improved results through staff development and training programs, and established procedures to maintain standards and high quality service; monitor and adjust as needed.
• Ensure optimal operations and high quality standards in all areas during all business hours.
• Oversee department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
• Hire, train, and develop employees; coach, mentor and manage performance up to separation.
• Maintain regulatory compliance and internal controls; ensure training across the organization.
• Build guest relations with visibility, solicit feedback, and address concerns professionally.
• Lead with ethical practices and compliance with laws, regulations, and company policies.
• Identify compliance risks and take actions to minimize them.
• Promote integrity and responsible corporate behavior across the team.
• Create a culture where staff report potential misconduct; uphold the highest standards.

Skills

iOS proficiency

Flexible scheduling

Gaming license ready

Gaming ops experience

Education

HS diploma

College degree preferred

Tools

Excel

Word

PowerPoint

Access

Outlook

Job description

Job Description

Manages all aspects of Slots and Table Games operations for assigned shift creating a differentiated service experience and ensuring optimum performance. Promote Family Style Service through actions and positive attitude.

Job Description

Manages all aspects of Slots and Table Games operations for assigned shift creating a differentiated service experience and ensuring optimum performance. Promote Family Style Service through actions and positive attitude.

Responsibilities

• Assists Director of Slot Operations and Poker & Table Games Director to develop and implement specific strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.
• Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours.
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
• Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
• Responsible for the overall integrity of daily operations, ensures compliance and training with all regulatory, internal control, and associated policies and procedures
• Builds guest relations through positive and continuing visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
• Leads organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
• Identify compliance risks and take actions necessary to eliminate or minimize risks.
• Champions, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
• Creates a compliance culture within the organization and foster an environment where Team Members feel comfortable reporting potential violations or misconduct.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

Qualifications

• Must be 21 years of age or older
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license
• Gaming industry experience is strongly preferred.
• High school diploma required, college degree preferred.
• 5 years progressively more challenging experience in a gaming operations role, prefer table games experience.

Additional Requirements

• Good oral and written communication skills, must be fluent and literate in English.
• Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access and Microsoft Outlook).
• Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, guests and vendors.
• Must be able to provide multi-shift responsibility with emphasis on swing shift and weekends.
• Regularly required to stand; walk; sit; and mobility to move easily around pit area as well as entire property for entire shift.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Ability to work in a smoking and pet-friendly environment