Gaming Operations Manager

Fortune Bay; Minnesota; On-site; USD 68,000 - 101,000; Full time

Job summary

Fortune Bay in Minnesota is seeking a Gaming Operations Manager to oversee the day-to-day management of Table Games, Poker, Bingo, and Pull Tabs. You will directly supervise staff, handle staffing, scheduling, performance, training, guest service, labor control, regulatory compliance, and daily operational execution.

Working under the Director of Casino Operations, you will drive gaming performance, identify efficiency opportunities, and collaborate with Marketing to promote gaming events and

Qualifications

• Bachelor’s degree in finance, business, or related field, or 3+ years of casino gaming operations experience.
• 2+ years of supervisory or management experience in casino gaming or related operation.
• Experience in more than one area of gaming operations is preferred.
• Ability to obtain and maintain all required gaming licenses.
• Strong leadership, communication, organizational, problem-solving, and decision-making skills.

Responsibilities

• Direct and manage daily operations of Table Games, Poker, Bingo, and Pull Tabs.
• Lead supervisors, leads, and frontline staff including scheduling and coaching.
• Hire, promote, transfer, discipline, and train staff.
• Manage labor and staffing based on business volume.
• Maintain visible management presence across shifts and respond to issues.
• Oversee game protection, cash handling, inventory and equipment availability.
• Monitor activity to improve game utilization, participation, and revenue.
• Assist with achieving gaming revenue, labor, and financial goals and communicate trends.
• Collaborate with Marketing and Player Development for promotions and events.
• Ensure professional guest service and address guest concerns promptly.
• Ensure compliance with Tribal Gaming Regulations and internal controls.
• Work with Compliance, Surveillance, Security, Finance, HR and others to address needs.
• Report compliance concerns and assist with audits and corrective actions.
• Develop, implement, and review gaming policies and SOPs and internal controls.
• Conduct meetings with supervisors to maintain consistency and provide updates.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Decision-making

Employee development

Staff management

Budgeting

Regulatory compliance

Education

Bachelor’s degree in finance or business or related field

Master's degree in business management or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Gaming Operations Manager

Full Time Gaming Tower, MN, US

Salary Range: $67,618.61 To $101,427.92 Annually

Gaming Operations Manager

Job Description & Core Responsibilities

Department: Administration

Reports To: Director of Casino Operations

Supervises: Table Games & Bingo/Pull Tabs

FLSA Status: Exempt

Pay Grade: Grade 7

Salary Range: $67,618-$101,427

Typical Starting Wage Range: $67,618-$84,523

Gaming Class: Compact/Gaming

Position Summary:

The Gaming Operations Manager is responsible for the day-to-day management of Table Games, Poker, Bingo, and Pull Tabs. This position directly manages staff within these gaming areas and is responsible for staffing, scheduling, employee performance, training, guest service, labor management, regulatory compliance, and the overall daily execution of assigned gaming operations.

The Gaming Operations Manager is expected to maintain a strong presence throughout assigned gaming areas, provide consistent leadership across all shifts, and ensure Table Games, Poker, Bingo, and Pull Tabs operations are conducted efficiently, professionally, and in accordance with established policies, procedures, internal controls, and regulatory requirements.

Working under the direction of the Director of Casino Operations, this position is responsible for executing departmental goals and strategies within assigned gaming areas while identifying opportunities to improve gaming performance, operational efficiency, employee development, and the guest experience.

Core Duties and Responsibilities:

The Gaming Operations Manager is responsible for the following duties:

• Direct and manage the daily operations of Table Games, Poker, Bingo, and Pull Tabs, ensuring appropriate staffing, game availability, operational coverage, guest service, and adherence to established procedures.
• Provide direct leadership and management to supervisors, leads, and frontline employees within Table Games, Poker, Bingo, and Pull Tabs, including scheduling, staffing, attendance, performance management, coaching, corrective action, evaluations, and employee development.
• Participate in hiring, promotion, transfer, discipline, and termination decisions and ensure employees receive appropriate training and opportunities for continued development and advancement.
• Manage departmental staffing and labor based on business volumes and operational needs, including monitoring overtime and maintaining labor within established expectations.
• Maintain a visible management presence across assigned gaming operations and varying shifts, responding to gaming disputes, guest concerns, staffing issues, equipment concerns, and other daily operational matters.
• Oversee the operational requirements specific to Table Games, Poker, Bingo, and Pull Tabs, including game protection, cash handling, inventory accountability, required documentation, and equipment availability, as applicable.
• Monitor activity and performance within assigned gaming areas to identify opportunities to improve game utilization, participation, guest engagement, operational efficiency, and revenue.
• Assist the Director of Casino Operations in achieving established gaming revenue, labor, and financial goals by reviewing performance information, communicating significant trends and opportunities, and executing approved gaming strategies and operational improvements.
• Work collaboratively with Marketing and Player Development to support gaming promotions, tournaments, events, and other initiatives designed to increase play, participation, and guest retention.
• Ensure employees within assigned gaming areas consistently provide professional, friendly, and attentive guest service and that guest complaints and concerns are addressed promptly and appropriately.
• Ensure assigned gaming operations comply with applicable Tribal Gaming Regulations, internal controls, policies, procedures, and regulatory requirements, including accurate and timely completion of required gaming documentation and records.
• Work cooperatively with the Gaming Commission, Internal Compliance, Surveillance, Security, Finance, Human Resources, and other departments to address operational, regulatory, employee, and business needs.
• Promptly report significant compliance concerns, procedural violations, suspicious activity, or other significant gaming matters and assist with corrective actions resulting from audits, compliance reviews, or operational findings.
• Assist with the development, implementation, and review of gaming policies, procedures, SOPs, and internal controls.
• Conduct regular communication and meetings with supervisors and leads within assigned gaming areas to maintain consistency across departments and shifts and provide regular operational updates to the Director of Casino Operations.
• Perform other duties as assigned.

Qualifications – Education and Experience:

Minimum Qualifications:

• Bachelor’s degree in finance, Business, or related field. Or Minimum of three (3) years of casino gaming operations experience required.
• Minimum of two (2) years of supervisory or management experience in casino gaming or a related operation preferred.
• Experience in more than one area of gaming operations is preferred.
• Working knowledge of casino gaming operations, regulations, internal controls, and procedures.
• Demonstrated ability to effectively manage and develop employees.
• Strong leadership, communication, organizational, problem-solving, and decision-making skills.
• Ability to manage employee performance and resolve operational and guest service issues.
• Basic understanding of gaming financial performance, departmental labor management, and budgeting.
• Ability to work effectively with employees, management, regulatory personnel, guests, and other departments.
• Must be able to obtain and maintain all required gaming licenses.

Preferred Qualifications:

• Master's degree in business management or a related field, or a minimum of 5 years of experience in Gaming operations with 3 years in a leadership role.
• Management experience involving Table Games, Poker, Bingo, and/or Pull Tabs
• Experience in tribal casino environment.
• Experience with gaming performance analysis, labor management, employee development, and regulatory compliance.

The work environment is fast-paced and requires overall good mental and physical health.

Physical Demands:

Job-specific abilities and requirements include:

Ability to stand, sit, and walk for extended periods of time.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.

Ability to perform repetitive motion from use of a computer.

Preference:

It is the policy of the Bois Forte Band, pursuant to tribal and federal law, to give preference to qualified Native Americans in hiring, promotion, and departmental transfers. Preference will be extended to members of the Bois Forte Band, members of other federally recognized tribes and to status Natives born in Canada.