Gaming Inspector Shift Sup (37339)

Paycom - ATS; Agua Caliente (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Agua Caliente Gaming Commission seeks a detail‑oriented Inspector to oversee daily shift documentation and incident-based recommendations. You will conduct floor observations of gaming areas, assist in coordinating between Commission Agents and Casino Management, and generate formal reports with recommended actions for the Gaming Inspector Manager.

The role requires a high school diploma or GED and 1 year of related experience, along with excellent oral and written communication.

Qualifications

• High school diploma or GED with 1 year related experience in the Commission Gaming Inspector Department.
• Knowledge of Tables Games, Gaming Machines, and Cash Operations as related to daily operations.
• Able to prioritize responsibilities and complete tasks with minimal supervision.
• Excellent oral and written communication skills.

Responsibilities

• Oversee daily shift information and documentation generated by Commission Agents.
• Review incidents and recommendations related to gaming activity and department personnel.
• Meet regularly with Gaming Inspector Manager and Senior Director of Regulatory Compliance to discuss observations.
• Conduct floor observations of Agua Caliente Casino properties, focusing on gaming areas and internal controls.
• Assist in liaison between Commission Agents and Casino Management to ensure smooth operations.
• Generate reports and findings from observations and recommend actions to the Gaming Inspector Manager.
• Conduct Departmental Control Inspections to validate compliance with controls & policies.
• Take action to resolve or investigate customer complaints as required by Internal Controls and Department Policies.
• Identify safety hazards and report them to protect customers and employees.

Skills

Excellent oral skills

Excellent written skills

Prioritization with minimal oversight

Investigations and reporting

Education

High school diploma/GED

Job description

DescriptionJOB DESCRIPTION SUMMARYOversee the daily shift information and documentation generated and received by the Commission Agents. Processes recommendations based on incidents concerning Gaming Activity and Department Personnel. Resolve personal employee problems with listening and counseling methods. Meets with the Gaming Inspector Manager and Senior Director of Regulatory Compliance on a regular basis to address observations, relative to gaming compliance and Gaming Inspector Department operations.ESSENTIAL DUTIES AND RESPONSIBILITIESProtect Tribal Assets, as related to gaming, to ensure the honesty and integrity of all Gaming Operations conducted by the Tribe.Become intimately familiar with the Internal Controls, Policies and Procedures of all departments in the gaming facility.Become familiar with the organizational structure of each department, i.e., their staff responsibilities, etc.Conduct floor observations of the interior of the Agua Caliente Casino property, concentrating on the gaming areas. Performing observations, being visible on the gaming floor, as a representative of the ACGC. Identifying potential problems and risks with respect to Internal Controls, Casino, ACGC and Tribal Policies.Assist in liaison between Commission Agents and Casino Management to ensure the smooth operations of the Casino.Assist in developing and maintaining a department file/computer system so that all information, reports and evidence is properly tracked and is readily available to the ACGC Management.Generate reports and findings of observations made,Recommend appropriate Course of Action to the Gaming Inspector Manager.Conduct Departmental Control Inspections to validate that Casino Department Personnel are complying with selected controls & policies. All violations are documented to identify overall Department Compliance.Take appropriate action to resolve and/or investigate customer complaints, as required by ACBCI Internal Controls and Gaming Inspector Department Policies.Being aware of, and reporting thereof, Safety & Physical Hazards with in the Casino that might jeopardize the safety of the customers and/or employees.Verifies employee identification, license status, and access status on a regular basis.Verifies Vendor access and/or license compliance based on Commission Procedures.Interacts with Casino Employees, to ensure the safe and enjoyable entertainment of the Spa Casino customers.Monitor all Casino areas to ensure that all regulations and internal controls are being adhered to.Completes other job related tasks as directed.ACCESS TO SENSITIVE AREAS AND INFORMATIONUnlimited access to all areas of the gaming operation and their support areas. This access includes financial information, as approved and provided by the Agua Caliente Gaming CommissionSIGNATORY ABILITYNone.QualificationsEDUCATION and/or EXPERIENCECandidate must possess a high school diploma or GED equivalent and have one (1) year related experience, within the Commission Gaming Inspector Department; Be knowledgeable with Tables Games, Gaming Machines, Cash Operations as related to the daily operations carried out by the Commission Gaming Inspector Department and the occurrences that pertain to them. The candidate must be able to perform each of the essential duties, in an exemplary manner. Be skilled in prioritizing responsibilities and assignments with minimal supervision and completing them in a timely manner. Must possess excellent oral and written skills and can demonstrate initiative and motivation.WORKING CONDITIONS/PHYSICAL DEMANDSCandidate must be able to compose clear, concise and effective reports. Must have the ability to conduct investigations and departmental audits. Must have the mental qualities to document sound judgments and decisions that will benefit the Commission. To perform this job successfully the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs/step ladders and sitting at a desk work station for the duration of the shift. Also may be subjected to a smoke filled environment.Typically the individual will be housed in an office environment. The noise level in the work environment is usually moderate but will escalate when located in the casino environment. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a maximum of 30 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-lined telephone.