Games Technician (Tech Runner)

beatthebomb; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401k plan

Medical, dental and vision insurance

Paid time off

Annual learning stipend

Job summary

BEAT THE BOMB DC is seeking a motivated entry-level Game Technician to join our HQ Tech team and ensure every guest enjoys a seamless, immersive experience. You'll maintain and troubleshoot tech systems across check-in, waiver tablets, POS, video/audio, lighting, and game rooms, while supporting our guests as a Game Runner when needed.

You'll work with Windows-based systems, IP networking, and AV equipment, performing daily maintenance, software updates, and inventory management.

Qualifications

• IT tech support experience.
• Proficient with Windows operating systems.
• Familiar with audiovisual (AV) systems.
• Knowledge of IP networking basics.
• Experience with remote access tools (TeamViewer, VNC).
• Ability to replace PC hardware and configure OS.
• Strong problem-solving skills and debugging ability.

Responsibilities

• Oversee maintenance and troubleshooting of technical systems across venue (check-in computers, waiver tablets, POS, video/audio, lighting, game rooms).
• Support guest experience by addressing technical issues and assisting as a Game Runner when needed.
• Perform daily maintenance tasks and ensure hardware is in good condition; address issues promptly.
• Assist HQ Tech team with software updates, debugging, and feature testing; manage tech inventory.

Skills

IT tech support

Windows OS

AV systems

IP networking

Remote access tools

PC hardware & OS

Problem solving

Team player

Customer service

Calm under pressure

Weekend availability

Tools

TeamViewer

VNC

Remote Desktop

Job description

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The DC Location

Located in DC's hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 7 immersive arcade lounges ('Game Bays'); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 5,000 5-star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.

Essential Duties & Responsibilities:

This role presents an exciting opportunity for a motivated entry-level tech enthusiast to step into a growing career. If you've built a PC, worked in tech support, or have experience in a theater or entertainment setting, this position is for you. You'll have the chance to collaborate closely with our HQ team and showcase your skills while advancing your career.

• Tech Support: Oversee the maintenance and troubleshooting of various technical systems, including check-in computers, waiver tablets, POS systems, video and audio systems, lighting, Mission game rooms (such as the laser maze), Game Bays, Bomb Rooms (including the photo bomb system), server room, and overall network operations.

• Customer Experience: Support the guest experience by managing and addressing technical issues that arise, ensuring a smooth and immersive experience for our guests. When not addressing tech issues, perform guest-facing duties as a Game Runner.

• Maintenance: Conduct daily maintenance tasks, including cleaning computers, checking cable connections, and testing games. Ensure all hardware is in working order and address any issues promptly.

• Software and Inventory Management: Assist the HQ Tech team in keeping software up-to-date, debugging application issues, and testing game and software features. Manage tech inventory to ensure proper tracking and availability of spare equipment.

• Reporting and Facilities: Monitor and address tech issues identified in End-of-Day reports. Perform simple facilities maintenance tasks to ensure the space remains in good condition.

The Ideal Game Technician

• Embodies BEAT THE BOMB's Core Values: Brings positivity, takes responsibility, builds the future, and creates the fun.
• IT Tech Support Experience: Proficient in providing IT tech support.
• Windows Experience: Comfortable working with Windows operating systems.
• AV Systems Familiarity: Knowledgeable in handling audiovisual systems.
• IP Networking Skills: Understands and sets IP addresses, with a grasp of IP networking.
• Remote Access Tools: Experienced with remote desktop tools such as TeamViewer or VNC.
• PC Hardware & OS: Skilled in replacing PC hardware and configuring operating systems.
• Problem-Solving: Adept at debugging hardware and software issues.
• Comfort with Mess: Not afraid to get a bit dirty-it's a paint blast facility, after all!
• Interest in Live Experiences & Digital Gaming: Passionate about live experiences and digital gaming.
• People Skills: Thrives on engaging with both teammates and customers, with a genuine love for people.
• Team Player: Ready to jump in and help wherever needed, demonstrating the ultimate teamwork.
• Calm Under Pressure: Maintains composure and focuses on solutions when faced with external pressures.
• Weekend Availability: Willing and able to work on weekends.
  

What We Offer

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full-time Only)
• HSA (full-time only)
• Transit Benefits
• Life Insurance Benefit Options (Full-Time Only)
• Free fountain beverages and discounted meals (free for kitchen staff)
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start up team
• Friends & family ticket discounts!