Assistant General Manager

beatthebomb

Washington (District of Columbia)

On-site

USD 65,000 - 85,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Quarterly Bonus Opportunities

401k plan

Paid time off

Medical, dental, and vision insurance

Job summary

beatthebomb in Washington D.C. seeks an energetic Assistant General Manager to oversee the team and maintain exceptional guest service in an immersive game environment. Responsibilities include staff recruitment, managing P&L, and driving sales through community engagement.

The ideal candidate will have a background in hospitality management and be willing to work shifts. The role offers opportunities for growth within the company as it expands.

Qualifications

Minimum 5 years management experience in a facility with food and beverage component.
Experience in leading a team and driving exemplary reviews.
Knowledge of the entertainment industry and willingness to work nights/weekends.

Responsibilities

Maintain exceptional guest-centered culture exceeding customer expectations.
Oversee service quality, safety, and operational efficiency.
Manage and maintain inventory and ordering of supplies.
Cultivate relationships with community leaders to drive sales.

Skills

Leadership

Customer engagement

Financial management

Interpersonal skills

Tech Savvy

Education

Bachelor's Degree

Tools

G-Suite

Job description

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real‑life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, Charlotte, Houston, and Denver. We've hosted over 500,000 players including hundreds of corporate team building outings, school groups, and non‑profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The DC Location

Located in DC's hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass‑walled bomb rooms; 7 immersive arcade lounges ("Game Bays"); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 5,000 5‑star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.

Assistant General Manager - Beat The Bomb DC

The Assistant General Manager will be a true owner of their business, alongside the General Manager. We are looking for someone who brings lots of energy, positivity and concrete hospitality experience to the DC location. They need to be a natural leader and coach, have a strong passion for the product, and, above all else, love engaging with customers. They will need to do all of this while carefully managing the business and the P&L along with the General Manager. This person must be willing to work shifts on the floor and be able to handle any role in the building from cook to tech operations. This will be a critical job with significant interactions with the HQ team and the opportunity to step into a General Manager role as Beat The Bomb grows.

Customer Service, Operations & Marketing

Maintain exceptional guest‑centered culture which exceeds customer expectations
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
Maintain appearance and safety of the facility
Manage and maintain inventory and ordering of supplies in a timely manner
Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
Financial management experience with success in driving top‑line sales, interpreting reporting data, managing budgets, and controlling expenses.
The desire to work in a fast‑paced, entrepreneurial environment – understands the importance of experimentation and iteration
Ability to understand and manage a unit P&L to both top and bottom‑line revenue goals
Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, community relations, street team engagement, supporting local PR & advertising efforts
Support group sales efforts in coordination with a central sales team - including outreach to and relationships with local businesses
Manage customer service specific to the location

Leading the Team

Live and breathe the Core Values of BEAT THE BOMB:
- Bring Positivity
- Take Responsibility
- Build the Future
- Create the Fun
Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast‑paced environment of the job
Coach, inspire, support, and motivate your team to provide a world‑class and service‑minded, customer experience
Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
Responsible for the creation, management, and coordination of staff schedules
Responsible for running unit payroll
Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal Assistant General Manager

You own all facets of your business, you are entrepreneurial‑minded and a creative thinker. We want someone who thinks as if they were an owner.
F&B Experience – you have led facilities that have a significant food and beverage component (including alcohol)
You like to get out in the community, make connections and build relationships
You like to get your "hands dirty" (we're a paint‑blast facility, after all!)
Proven people leadership with success in building positive service cultures and high team engagement
Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
High level of interpersonal savvy
Ability to resolve conflict among customers and/or staff professionally
Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
Approachability, trustworthiness, honesty, and a high level of integrity is required
Ability to control a room/large groups – including children and their parents :)
Strong commercial and operation expertise
Must have a strong sense of urgency with demonstrated ability to work independently and make effective well‑thought‑out decisions

Qualifications

Minimum 5 years experience (management experience required)
Management of a facility that includes an F&B component
Knows the importance of driving exemplary reviews
Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and Assistant General Managers should be on site)
Significant knowledge of and relationships in the local market
Experience as a leader of new unit/location preferred, including Grand Opening
Experience in sales/customer service required
Experience building and leading a team
Experience with G‑Suite products preferred
Willingness to relocate in the future is a major plus
Must be willing to travel for training
Bachelor's Degree preferred
References upon request