GAMES FLOOR SUPERVISOR

Silverton Casino, LLC; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Silverton Casino, LLC in Las Vegas, NV is seeking a Table Games Floor Supervisor to observe games, players, and dealers to ensure accuracy and protect the Table Games department. You will enforce house rules, manage bankrolls, and maintain game pace while delivering outstanding guest service.

Key responsibilities include training and evaluating team members, documenting player activity, and coordinating with management.

Qualifications

• Must be able to perform simple math.
• Must have knowledge of all games supervised.

Responsibilities

• Observe all games, players and dealers to ensure accuracy and protection of the Table Games department.
• Maintain high quality of guest service and professional demeanor.
• Enforce table game policies while ensuring excellent guest service.
• Verify bankrolls from previous shifts for accuracy and monitor game pace.
• Train and evaluate subordinate team members and report to management.

Skills

Simple math

Table games knowledge

Tools

CMS

PitBoss

Super-PlayMate

New Wave

Job description

Job Details

Job Location: Silverton Casino LLC - Las Vegas, NV 89139

Position Type: Full Time

General Summary of Job Duties: The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department.

Principal Responsibilities and Duties

• Maintaining a high quality of guest service.


• Always exhibiting a positive and professional attitude with team members and guests.


• Protecting the assets of the company to ensure maximum profitability.


• Enforcing all table game policies and procedures while ensuring excellent guest service.


• Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games.


• Verifying all bankrolls from previous shifts to ensure accuracy.


• Monitoring games and maintaining appropriate game pace.


• Providing excellent customer service by answering questions, resolving disputes and filling requests.


• Assisting in training and evaluating subordinate team members in a fair and equitable manner.


• Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet.


• Operating all games in accordance with gaming laws and company policies.


• Verifying the accuracy of documents signed and ensuring procedures are accurately followed.


• Communicating pertinent information to management in a timely and responsible manner.


• Maintaining proper bankroll levels to accommodate existing or anticipated play.


• Notifying management immediately of any unusual activity of play.


• Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.


• Performing all duties as deemed necessary for the success of the department.


• Check for proper identification of a guest appearing to be under the age of 35 years old.


• Other duties as assigned.

General Job Responsibilities and Duties

• Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.


• Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.


• Adhere to all appearance and uniform standards.


• Maintain an open line of communication with Managers.


• Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.


• Ability to accept performance feedback in a professional manner.


• Regular attendance on all scheduled shifts is considered an essential function of the job.


• Arriving on time for all scheduled shifts is considered an essential function of the job.


• Other duties as assigned.

Values

• Character: Always do the right thing and treat everyone with dignity and respect.


• Collaboration: Celebrate Diverse ideas, thought and talents.


• Care: Be KIND to yourself and each other.


• Fun: Our guests are here to have FUN, so we should have FUN, too!


• Excellence: Be Amazing!

Qualifications

• Must be able to perform simple math.


• Must have knowledge of all games supervised.

Required Work Cards

• Identification that establishes identity.


• Identification that establishes the right to work in the United States.


• Gaming Card.


• Tam Card.

Technical Tools

• Must be able to learn or have working knowledge of CMS.


• Must be able to learn or have working knowledge of PitBoss.


• Must be able to learn or have working knowledge of Super-PlayMate.


• Must be able to learn or have working knowledge of New Wave.

Physical Requirements of Job

• Rarely – the activity is performed from 1% - 25% of the duration of the shift.


• Occasionally – the activity is performed from 26% - 50% of the duration of the shift.


• Frequently – the activity is performed from 51% - 75% of the duration of the shift.


• Continuously – the activity is performed from 76% - 100% of the duration of the shift.


• Not Applicable (N/A) – this activity is not performed during the performance of this job.