Gameday Customer Service Representative (part-time, seasonal)

Inclusively; Metairie (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

Inclusively is partnering with a professional sports office to hire a Gameday Customer Service Representative (part-time, seasonal). The role will serve season ticket holders and fans with ADA accommodations and a high level of service during home games at Caesars Superdome and Smoothie King Center.

The position requires availability for all home games, plus up to 5-10 nongame events, nights, holidays, and weekends.

Qualifications

• Exceptional customer service skills.
• Must be able to work all 42 home baseball games and 10 home football games, plus potential post-season games.
• Flexible to work nights, holidays, and weekends.

Responsibilities

• Provide ADA/accessible seating assistance to fans.
• Assist with promotional giveaways at stadium entrances on gamedays.
• Support group and fan experiences at games and events.
• Engage with season ticket holders and fans to elevate the customer experience.
• Staff ticket boxes and assist with set-up and takedown of sales areas.
• Support pre-game and post-game events and activities as needed.

Skills

Customer service

Teamwork

Communication

Problem solving

Job description

Inclusively is partnering with a professional sports office to hire a Gameday Customer Service Representative (part-time, seasonal). Please note: this role is NOT an internal position with Inclusively but with the partner company. Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Position Summary

The Gameday Customer Service Representative will provide elevated customer service to both teams' season ticket holders and fans through a variety of gameday responsibilities and interactions. This role is part-time, seasonal and is expected to work all home games.

What you will be doing: Game Day and Events

• Provide assistance to season ticket holders and fans requesting ADA/accessible seating within the Caesars Superdome and Smoothie King Center
• Assist with execution and distribution of promotional giveaways at main stadium entrances on gamedays
• Assist group sales department with execution of group giveaways on gamedays
• Engage with season ticket holders and fans to provide an elevated customer experience
• Provide customer service to fans at our ticket box offices at both stadiums
• Assist with set-up and take down of sales and service ticket areas
• Assist with pre-game and post-game on and off court season ticket holder assets and events at games such as happy hours, chalk talks, VIP warmups, and post-game group photos
• Assist as needed with other departments gameday needs

Embrace the values of

• work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business

What You'll Bring

• Must be able to work all 42 home baseball games and 10 home football games., including any additional home post-season games for either team
• Willingness to work up to 5-10 nongame day events
• Must have a strong teamwork mentality and truly enjoy helping others be successful
• Exceptional customer service skills
• Must be self-motivated, organized and be able to solve problems in real-time
• Must be comfortable in a faced paced environment and respond well to changes in direction
• Must be a positive, friendly personality with patience to handle many customer interactions on gamenights
• Must be able to stand for at least 5 hours per gameday
• Flexibility to work various hours including nights, holidays, and weekends
• Must be able to lift and move around items that can weigh up to 25 pounds