Game Technician

Andretti Indoor Karting & Games; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A recreational entertainment facility in Orlando is seeking an Andretti Associate to provide exceptional guest service. Responsibilities include anticipating guest needs, communicating positively, and working effectively as part of a team. Candidates should have 1+ years of guest service experience, excellent verbal skills, and the ability to work in a fast-paced environment. Physical demands include standing for long periods and lifting up to 30 lbs. Availability during nights, weekends, and holidays is preferred.

Qualifications

• 1+ year prior guest service experience required, preferably in hospitality, restaurant or entertainment.
• Attention to detail and ability to perform job duties in a loud environment.
• Ability to work days, nights, holidays, and weekends as required.

Responsibilities

• Anticipates and responds to guests in a friendly manner.
• Assists with guest recovery and ensures positive experiences.
• Communicates clearly and professionally while interacting.

Skills

Verbal communication skills

Guest-focused

Organizational skills

Ability to work in a fast-paced environment

Tools

Point of sale system

Electronic equipment

Job description

We’re always looking for bright, talented and outgoing people.

An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed. The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include:

• PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30LBS
• SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES
• WALK OR STAND FOR LONG PERIODS OF TIME
• DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT