Prep Cook

Andretti Indoor Karting & Games; Durham (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

A premier entertainment venue in North Carolina is seeking a motivated Andretti Associate. Responsibilities include anticipating and responding to guest needs, ensuring satisfaction through exceptional service, and performing various departmental duties. Prior guest service experience in hospitality or entertainment is required. Ideal candidates are detail-oriented, possess excellent communication skills, and can thrive in a fast-paced, dynamic environment. The position requires the ability to lift up to 30lbs and work in varying temperatures.

Qualifications

• 1+ year prior guest service experience, preferably in hospitality or entertainment.
• Ability to perform job duties in a fast-paced environment.
• Ability to use a point of sale system and other electronic equipment.

Responsibilities

• Anticipate and respond to guests in a friendly manner.
• Assist with guest recovery and notify management as needed.
• Communicate clearly and professionally with guests and coworkers.
• Work as a team player to meet guest needs.
• Attends required department and company meetings and training sessions.
• Knows facility emergency procedures.
• Performs opening, running, and closing department duties as assigned.

Skills

Excellent verbal communication skills

Customer service orientation

Attention to detail

Job description

We’re always looking for bright, talented and outgoing people.

An Andretti Associate is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional Guest service. All positions are responsible for assisting guests in various areas and in many capacities, listening to requests in a friendly manner, while following Andretti Indoor Karting and Games high standards of quality to ensure Guest satisfaction.

• ANTICIPATES AND RESPONDS TO GUESTS IN A FRIENDLY AND POSITIVE MANNER WITH A SENSE OF URGENCY.
• ASSISTS WITH GUEST RECOVERY AND NOTIFIES MANAGER TO ENSURE POSITIVE EXPERIENCES.
• COMMUNICATES CLEARLY AND PROFESSIONALLY WHILE INTERACTING ENTHUSIASTICALLY WITH GUESTS AND FELLOW CO-WORKERS.
• WORKS AS A TEAM PLAYER IN MEETING GUEST NEEDS, AND ACTIVELY CONTRIBUTES TO THE EFFORTS OF OTHER DEPARTMENTS.
• ATTENDS ALL REQUIRED DEPARTMENT AND COMPANY MEETINGS AND TRAINING SESSIONS.
• KNOWLEDGEABLE OF FACILITY EMERGENCY PROCEDURES.
• PERFORMS OPENING, RUNNING, AND CLOSING DEPARTMENT DUTIES AS ASSIGNED.

1+ year prior guest service experience required preferably in a hospitality, restaurant or entertainment setting. Excellent verbal communication skills needed. Attention to detail, Guest focused and the ability to perform job duties in a fast paced and amplified (loud) environment. Work days, nights, holidays and/or weekends as required. Ability to use a point of sale system and other electronic equipment as needed. The physical demands described here are representative of those that must be met by an Andretti Associate to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical abilities include:

• PERFORMS FUNCTIONS WHICH REQUIRE ORGANIZATION, BENDING, REACHING, TURNING, LIFTING, CLIMBING AND STOCKING UP TO 30LBS
• SOME POSITIONS REQUIRE WORKING IN EXTREME TEMPERATURES
• WALK OR STAND FOR LONG PERIODS OF TIME
• DESIRE AND ABILITY TO SMILE THROUGHOUT SHIFT